Director, Account Management

As the EMEA IRL Community Manager, you will be the driving force behind Crypto.com's IRL community engagement, responsible for designing and delivering memorable, high-impact in-person experiences across the Europe, Middle East, and Africa (EMEA) region. You will directly shape our EMEA event and workshop strategy, ensuring every touchpoint reflects our brand's values.

Responsibilities: Identify opportunities for long-term, recurring community events that are in support of crypto.com priorities. Own the planning and execution of hosted events, ranging from small workshops to large scale conferences across key cities in Europe, the Middle East, and Africa. Define event goals, OKRs, success metrics, and conduct data-driven postmortems to continuously improve event impact and ROI. Establish and manage event budgets and timelines. Manage relationships with vendors and agencies. Assess and adapt to regional, cultural, and venue-specific requirements to ensure events are locally resonant and operationally sound. Develop and maintain operational standards and playbooks to encourage consistent branding, elements, and ambiance across diverse event types. Maintain and champion a high degree of quality across all stages of event planning, production, and execution. Demonstrate resourcefulness in decision-making and driving events workstreams to completion, without compromising high standards. Requirements: Minimum 3-5+ years of Community and event experience Comfortable working off-hours, being on-call, and adapting to flexible schedules as per event requirements Exceptional command of time management, communication, project management, and prioritization Experience building events within the Web3/crypto industry Highly organized and detail-oriented Demonstrate excellent communication skills Comfortable owning projects independently while managing multiple priorities Creatively inclined with a strong eye for design and the ability to translate ideas into execution We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.