Senior Community Operations Manager 高级社群运营经理（交易方向 / 交易型KOL运营）

About us Bitget is one of the world's leading digital assets ecosystems.

With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance.

What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector.

If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

Role Overview

Deliver professional trading content, build deep partnerships with trading KOLs, and run precision operations for trading campaigns.

Build and operate global Chinese- and English-speaking communities across Telegram, Discord, and WeChat, jointly ensuring 24/7 human support and incident response.

Work closely with Product and Trading teams to drive content, campaigns, and KOL collaborations for trader audiences, improving user growth, retention, and trading conversion.

Key Responsibilities： Professional trading content: Plan and produce strategy analyses, market commentary, fee comparisons, and arbitrage opportunity breakdowns aligned with market trends and product launches.

Elevate the community’s professional tone and attract/retain advanced traders.

Deep partnerships with trading KOLs: Go beyond one-off promotions.

Design deep, long-term mechanisms for trading KOLs (e.g., copy-trading revenue share, co-created strategies, liquidity support) to convert KOLs’ private traffic into active trading users on the platform.

Precision operations for trading campaigns: Lead trading competitions, paper-trading challenges, and copy-trader recruitment programs.

Own anti-abuse/anti-sybil and compliance reviews with Risk to ensure budgets translate into genuine trading volume.

Channel build and governance: Stand up official Telegram/Discord communities from zero; define rules and SOPs, channel/permission structures, FAQs and pinned content; run regular reviews and optimizations. 24/7 human support coverage: Design shift/on-call or outsourcing models (SLA, scheduling, handover, QA).

Provide timely Q&A and escalation; establish incident and crisis response mechanisms.

WeChat communities and KOL collaboration: Expand and manage KOLs; build a WeChat group matrix (by tier/region/topic), define incentives and content plans; run AMAs, webinars, and offline events.

Community content and activities: Around new listings/features, trading campaigns, and education (including anti-scam and risk reminders), deliver messaging and organize trading comps, quest campaigns, and airdrops/loot boxes with anti-abuse and compliance checks.

User support and escalation: Integrate with Customer Support and Product; connect ticketing systems (e.g., Zendesk/Intercom), implement issue categorization and routing; build and maintain the knowledge base.

Community security and compliance: Combat spam/phishing/impersonation (bots, keyword allow/deny lists, two-step verification), execute fast bans and evidence collection; align communications with Legal/Compliance by region.

Cross-functional collaboration: Synthesize user personas and feedback; regularly feed community insights back to Product, Trading, Risk, and Marketing to close the loop.

What you'll need Fluent in Chinese and English. 1+ year of community operations experience (crypto/finance preferred), including at least 1 year hands-on Telegram/Discord operations; familiar with WeChat community ops.

Trading literacy: Understand spot/perpetuals basics, order types, fees, and risk disclosures; able to communicate professionally with trader audiences.

Live trading experience preferred: Beyond theory, hands-on trading (CEX or DEX) is a strong plus.

Deep empathy for trader pain points across market regimes (e.g., wicks, slippage, funding rates) and ability to serve accordingly.

Clear grasp of KOL monetization: Understand how trading KOLs monetize (rebates, sponsored content, paid groups) and design win–win partnerships from the KOL’s perspective—not just media buys.

Data-driven: Use community metrics (e.g., link CTR, event participation) and backend trading metrics (deposit conversion, trading volume contribution) to analyze and prove business impact.

Preference for candidates with a KOL background or KOL resources; strong at partnership development and performance evaluation.

Able to support 24/7 coverage via shifts/on-call or manage outsourced teams; personable and service-oriented.

Nice-to-Haves： Experience at a top exchange/wallet/L1 community, or multilingual community management.

Familiarity with both CEX and DEX businesses; understanding of LP/liquidity pools and perpetual futures exchanges.

Power user trader: High-frequency trading experience; familiarity with Binance/OKX futures grid or copy-trading systems, or Uniswap LP provisioning—able to back-infer product needs from user perspective.

KOL resource pool: Possesses a roster of mid-tier trading KOLs (copy traders, spot analysts) in private channels. 岗位概述： 专业交易内容输出，交易类KOL深度捆绑，交易活动精细化运营 负责全球中文与英文社区的搭建与运营，覆盖Telegram、Discord和微信生态，共同保障7×24小时人工服务与应急响应。 深度联动产品与交易团队，面向交易者人群开展内容、活动与KOL合作，驱动用户增长、留存与交易转化。 岗位职责： 专业交易内容输出： 结合市场热点与产品上线，策划撰写专业的交易策略分析、行情解读、费率对比、套利机会分析等内容，提升社区的专业调性，吸引高阶交易者留存。 交易类KOL深度捆绑： 不局限于简单的宣发合作，需设计针对交易型KOL的深度绑定机制（如带单返佣、策略共创、流动性支持等），将KOL的私域流量有效转化为平台的活跃交易用户。 交易活动精细化运营： 主导策划交易赛、模拟盘挑战、跟单交易员选拔等活动，并负责风控侧的防刷与合规审查，确保活动预算有效转化为真实交易量。 渠道搭建与治理：从零到一搭建TG/Discord官方社区，制定规则与SOP，分区与权限配置，FAQ与置顶内容，定期复盘与优化。 7×24人工客服覆盖：设计轮班/值班或外包方案（SLA、排班、交接、质检），及时答疑与升级处理，建立应急与危机响应机制。 微信社群与KOL合作：拓展并对接KOL，搭建微信群矩阵（分层分群/地区/主题），制定激励与内容计划，组织AMA、分享会与线下活动。 社区内容与活动：围绕新品上线、交易活动、教育内容（含反诈骗与风控提示）输出内容与话术，策划交易赛、任务活动、空投/盲盒等，防刷与合规审查。 用户支持与升级路径：对接客服与产品，打通工单系统（如Zendesk/Intercom）、问题分类与转派、知识库建设与持续更新。 社区安全与合规：反垃圾/钓鱼/冒充治理（机器人与关键词白黑名单、二次验证），快速封禁与取证；与法务/合规对齐各区域传播规范。 跨部门协作：沉淀用户画像与反馈，定期将社区洞察回传产品、交易、风控与市场团队，形成闭环。 任职要求： 中英文流利，1年以上社群运营经验（加密/金融优先），至少1年Telegram/Discord操盘经验；熟悉微信社群运营。 懂交易：了解现货/合约基础、订单类型、费率与风险提示，能面向交易者群体进行专业沟通。 实盘交易经验优先： 不仅限于理论知识，若有实盘交易经验（无论是CEX还是DEX）将重点考虑。深刻理解交易者在不同行情下的焦虑与痛点（如插针、滑点、资金费率），能感同身受地提供服务。 KOL变现逻辑清晰： 深刻理解交易KOL的变现模式（如返佣、软文、付费群），能够站在KOL的角度设计双赢的合作方案，而不仅仅是执行采买。 数据敏感度： 能够通过社群数据（如链接点击率、活动参与度）和后端交易数据（入金转化率、交易量贡献） 来复盘运营效果，证明社群工作对业务的实际价值。 优先考虑具备KOL背景或拥有KOL资源者，擅长拓展合作与效果评估。 可适应7×24覆盖的轮班/值班制或外包团队管理，亲和力强、服务意识好。 加分项 头部交易所/钱包/公链社区经验，或多语言社区管理经验。 熟悉CEX与DEX业务**，了解LP/流动性池、永续合约交易所等。 深度交易用户： 本人是高频交易者，熟悉币安/OKX的合约网格、跟单系统，或是Uniswap的LP提供者，能从用户视角反推产品需求。 KOL资源池： 拥有一定数量的中腰部交易类KOL（合约带单员、现货分析师） 私域资源。 Why Bitget?

Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges We are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journey We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe We offer competitive salaries and benefits Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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