VIP Operations Specialist（CN)

About us Bitget is one of the world's leading digital assets ecosystems.

With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance.

What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector.

If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do Deeply analyze VIP users’ core pain points, needs, and behavioral patterns, and develop and implement refined operational strategies to continuously improve retention, activity, and lifetime value of high-net-worth users.

Design targeted VIP growth initiatives around key business lines such as Spot, Futures, Earn, and Tokenized U.S.

Stocks, in order to increase VIP user scale, assets under management, product penetration, and trading depth.

Collaborate closely with Product, Business, Relationship Managers (RM), and Regional Marketing teams to integrate internal and external resources, ensuring the effective execution and closed-loop optimization of VIP growth strategies.

Optimize the VIP user segmentation framework, benefits system, and full lifecycle management through data-driven insights to support the achievement of core business KPIs.

Continuously monitor industry trends, competitor VIP strategies, and market dynamics, and iterate operational approaches to maintain the platform’s competitiveness.

Plan and execute exclusive VIP marketing campaigns, content initiatives, and community engagement programs to enhance user loyalty, strengthen the sense of belonging, and deepen relationships with high-net-worth clients.

What you'll need Language Skills: Excellent written and verbal communication skills, with the ability to independently prepare proposals and communicate effectively across teams.

Work Experience: At least 2 years of experience in user operations or growth operations; experience managing high-net-worth users, key accounts, or VIP operations is preferred.

Industry Background: Prior experience in cryptocurrency exchanges or traditional finance sectors such as brokerage, asset management, or wealth management is preferred.

Professional Skills: Strong business acumen, data sensitivity, and systematic planning ability; capable of cross-functional collaboration and resource integration; able to independently build or optimize VIP operation systems from scratch.

Personal Qualities: Strong goal orientation and results-driven mindset, with solid commercial awareness, the ability to work under pressure, and a fast learning capability. 岗位职责： 深度挖掘与分析VIP用户核心痛点、需求与行为特征，制定并落地精细化运营策略，持续提升高净值用户留存、活跃与生命周期价值。 围绕现货、合约、理财、美股代币等核心业务线，针对性设计VIP增长方案，提升VIP用户规模、资产量、产品渗透率与交易深度。 协同产品、业务、客户经理（RM）、区域市场等团队，整合内外部资源，推动VIP增长策略落地与效果闭环。 基于数据驱动，优化VIP用户分层体系、权益体系与全生命周期运营机制，支撑核心业务指标达成。 持续跟踪行业趋势、竞品VIP策略与市场动态，及时迭代运营打法，保持平台竞争力。 策划并执行VIP专属营销活动、内容运营与社群运营，增强用户粘性与归属感，深化高净值客户关系。 任职要求： 语言能力：具备优秀的书面与口头表达能力，可独立完成方案撰写与跨部门沟通。 工作经验：2年及以上用户运营/增长运营经验，有高净值用户、大客户、VIP运营经验优先。 行业背景：拥有数字货币交易所或传统金融/券商/财富管理相关经验优先。 专业能力：具备强业务思维、数据敏感度与系统性规划能力；擅长跨部门协作与资源整合；能独立从0到1搭建或优化VIP运营体系。 综合素质：目标感强，结果导向，具备良好的商业嗅觉、抗压能力与快速学习能力。 Why Bitget?

Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges We are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journey We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe We offer competitive salaries and benefits Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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