Customer Service PMO

About us Bitget is one of the world's leading digital assets ecosystems.

With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance.

What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector.

If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do Portfolio Management: Establish and maintain the CS department's project roadmap, providing centralized tracking, prioritization, and resource coordination for all ongoing initiatives.

Project Execution & Delivery: Lead or support the delivery of key projects, including creating project plans, setting milestones, managing risks, and ensuring on-time, within-budget completion.

Cross-Functional Coordination: Act as the key liaison between the CS department and other teams (Product, Engineering, Legal, Compliance), ensuring clear communication, aligned goals, and removing collaboration blockers.

Communication & Reporting: Regularly prepare and present clear project status reports to CS Directors and senior management, highlighting progress, risks, and key decision points.

Process Improvement: Continuously improve the CS department's internal project management processes, templates, and tools to enhance overall execution efficiency.

Data-Driven Decisions: Utilize data analysis and reporting to measure project outcomes and provide insights for future investment decisions.

What you'll need Bachelor's degree or above with 3+ years of experience in project management, PMO, or business operations.

Experience in fintech, crypto, or technical customer support is a strong plus.

Proficiency in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Jira, Asana, Confluence, Notion).

Exceptional written and verbal communication skills in both English and Chinese, with the ability to convey complex information clearly and concisely to diverse audiences (from frontline agents to executives).

Strong organizational and multitasking skills with impeccable attention to detail, capable of managing multiple projects simultaneously.

Excellent problem-solving and risk management skills, with a proactive approach to identifying issues and driving solutions.

High sense of ownership and ability to thrive in a fast-paced, sometimes ambiguous environment.

Preferred Qualifications

(Nice-to-Have): Project management certification (e.g., PMP, Prince2).

Direct experience with customer support platform migration or optimization projects (e.g., Zendesk, Freshdesk).

Understanding of customer service workflows and regulatory requirements (e.g., MiCA) in a crypto exchange.

Basic data analysis skills (e.g., SQL, Tableau, Looker).

Why Bitget?

Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges We are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journey We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe We offer competitive salaries and benefits Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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