Specialist, Legal Response Team

Who We Are

About this job:

You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant third parties within a stipulated time-frame.

What You’ll Be Doing:

• Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.
• Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.
• Maintaining a working knowledge of company products to effectively communicate with external stakeholders.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• Support the enhancement of our Legal Operations function.
• Manage or participate in specific projects which may arise from time to time.

What We Look For In You:

• A degree in law / compliance / a related field which demonstrates critical thinking.
• Experience in a legal-related role or customer service.
• Excellent communication and writing skills, and are detailed-oriented.
• Fluency in both English and another major foreign language such as Mandarin or Spanish. 
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passionate to find the right solution and resolve the issue.
• Excellent time management: ability to multi-task to solve issues while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.
• Willingly to work on a rotational shift to support 24x7 operations.
• Willing to work in Tun Razak Exchange (walking distance from MRT TRX) 

Nice to Haves:

• Working knowledge of CRM tools, such as Zendesk.
• Familiar with crypto/finance-technology industry/blockchain tracing.
• Experience working with teams across global offices and time zones.

Why Join Us?

• Competitive remuneration package (Basic Salary + Shift Allowances + Monthly KPIs + Annual Bonuses).
• Meal Allowance up to RM 500/month
• Monthly Team Building 
• RM 3500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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