User Operations Specialist

Responsibilities

Source and expand premium trading strategies and lead traders by creating competitive partnership incentive programs, continuously enriching platform strategy offerings.

Empower the sales team with practical tools: develop high-conversion sales scripts, negotiation strategies, and customer acquisition templates based on real-world experience.

Manage high-net-worth clients deeply—identify unmet needs, collaborate with product teams to refine features, and boost retention for large-capital users.

Requirements

2+ years of market/sales experience in finance or crypto industries.

Personal trading experience with strong understanding of exchange business logic; proven big-client sales or wealth management background preferred.

Established network within trading communities, plus excellent negotiation and relationship-building skills.

High service orientation, able to handle complex user demands and emergencies under pressure.

Fluent in both Chinese and English for cross-team and client communication.

Interested applicants are invited to submit a detailed resume to: Global-Hiring@bitmart.com We regret that only short-listed candidates will be notified.