Croatian Speaking Customer Service for Blockchain Company

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. The mission of this role is to support the design and enhancement of the Third Party Risk Management program, across both regulated and non-regulated entities, ensuring alignment with regulatory requirements (OCC, FFIEC, MAS, DORA, Federal Reserve, NY DFS, etc) as well as industry leading practices. This role will also identify program enhancements in support of emerging risks impacting outsourced products / services.This role will particularly contribute to the execution and optimization of due diligence and ongoing monitoring risk assessments with focus on Information Technology and Information Security as well as Quality Control process enhancement

Technical Skills: Lead and manage the Third Party Findings Management process across key risk impact categories with specific focus on: weekly, monthly and quarterly status reporting to track findings to closure in partnership with Risk SMEs, and creation of documentation to support Third Party Risk Management program evolution leveraging industry leading practices. Drive the optimization of the Due Diligence and Ongoing Monitoring risk assessment process across regulated and non-regulated Anchorage Digital legal entities to include reviews of the following key risk impact categories: Financial, Business Continuity, Information Security, as well as additional risk reviews based on risk and complexity of product / service being outsourced. Lead and manage the TPRM Quality Control process across regulated and non-regulated Anchorage Digital legal entities, including maintaining the schedule of reviews to be performed, assessing the status of in-progress reviews, analyzing findings to identify common themes or trends for training and development, documentation and reporting to key stakeholders specific to review closure activities. Assist on various TPRM Projects as needed with minimal supervision required Complexity and Impact of Work: Manage and enhance Procedures related to the Third Party Findings Management process and support the standardization of findings management across regulated and non-regulated legal entities. Create and manage Procedures related to the Third Party Risk Management Quality Control process and support the implementation of Quality Control across regulated and non-regulated legal entities. Organizational Knowledge: Collaborate across the organization to understand business requirements in support of TPRM Program to include regulated and non-regulated legal entities in alignment with TPRM program evolution. Communication and Influence: Independently create and consistently refine summaries, reports, and governance documentation associated with the Third Party Risk Management Program Independently and consistently refine summaries, reports and governance documentation to support Third Party Findings Management program evolution. Effectively communicate with stakeholders such as Risk Subject Matter Experts (SMEs) and relevant Relationship Owners and Relationship Managers. You may be a fit for this role if you have: Regulated Financial Institution experience Third Party Findings Management experience Information Security assessment experience TPRM Quality Control experience Although not a requirement, bonus points if: You previously directly worked with Financial Service regulators to include Office of the Comptroller of the Currency (OCC), New York Department of Financial Services (NY DFS), Federal Financial Institutions Examination Council (FFIEC), Monetary Authority of Singapore (MAS), and other regulatory bodies You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :) About Anchorage Digital: Who we areThe Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.