IT Support Specialist

Responsibilities Identify, build, and scale strategic partnerships with payment service providers, acquirers, and high-volume merchants across priority industries, driving rapid expansion of the regional merchant base and transaction volume. Own the full enterprise sales cycle including prospecting, cold outreach, pitching, commercial structuring, contract negotiation, KYB coordination, and cross-functional integration execution to accelerate go-live timelines. Develop and manage strong relationships with senior decision-makers within PSPs, acquirers, and large merchants, leveraging regulatory positioning and market credibility to unlock traditional payment infrastructure partnerships. Design and execute regional expansion strategies that prioritize high-impact verticals such as gaming, iGaming, trading platforms, e-commerce, OTA, and digital services, while identifying emerging opportunities across underpenetrated sectors. Collaborate closely with Product, Integration, Legal, Compliance, and Marketing teams to localize solutions, streamline onboarding processes, and develop joint go-to-market initiatives that drive merchant adoption and GMV growth. Analyze merchant performance and partnership data to segment accounts, optimize commercial terms, improve profitability, and maximize long-term ecosystem leverage. Continuously monitor competitive landscape, regulatory developments, and market shifts to refine regional strategy and inform global payment distribution expansion. Track and deliver against aggressive KPIs including merchant base growth, acquirer onboarding targets, and measurable transaction volume expansion. Requirements 6~10 years of experience in payments, fintech, acquiring, or large digital wallet ecosystems with strong knowledge of card networks, settlement flows, risk management, and payment infrastructure. Proven enterprise-level business development experience with the ability to engage and negotiate with C-suite stakeholders and manage complex, multi-party partnerships. Strong existing network within PSPs, acquirers, payment processors, or financial institutions in the target region. Demonstrated ability to operate in regulated environments and navigate compliance and reputational considerations when structuring partnerships. Commercially mature, resilient, and execution-driven, with the ability to build momentum in high-growth, expansion-focused environments rather than relying on established infrastructure. Strong analytical mindset with the ability to interpret merchant performance data and translate insights into scalable partnership strategies. Fluency in English and relevant regional languages is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.