Analyst, IT Support Engineer

Who You Are:

You’re an early-career IT professional who loves solving problems and helping people. You take pride in delivering exceptional support while continuously looking for smarter, faster ways to work. You’re comfortable getting hands-on with systems, scripting small automations, and improving day-to-day workflows. This role offers a pathway into Systems, Security, or Infrastructure Engineering for candidates who demonstrate strong technical curiosity and execution.

What You’ll Do:

• Work onsite in our London office five days per week, collaborating closely with colleagues across teams
• Provide high-quality deskside and remote support to Galaxy employees for hardware and software issues
• Deliver white-glove support to executive users while proactively improving their technical experience
• Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS)
• Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration
• Troubleshoot network connectivity issues including VPN, DNS, Wi-Fi, and proxy-related behavior across managed devices
• Support conference room and AV technology, ensuring meeting spaces are reliable and executive calls run without friction
• Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment
• Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency
• Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation)
• Participate in an on-call rotation and assist with off-hours projects as needed
• Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes
• Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work

What We’re Looking For:

• An early-career professional in a technical support or helpdesk role, including deskside or trade floor experience
• A degree in Computer Science, Engineering, or a related field — or equivalent practical experience
• Strong understanding of macOS and Windows operating systems at an administrative level
• Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and how enterprise network security tools can affect application behavior
• Experience with cloud identity platforms and directory services — user provisioning, group management, and access control
• Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools
• Some exposure to scripting (Python, Bash, PowerShell, or similar) or a genuine drive to develop those skills
• Some experience with ITSM or ticketing systems and an understanding of SLA-driven support workflows
• Excellent customer service skills — patient, proactive, and positive under pressure — with a strong sense of ownership and follow-through
• A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders
• Detail-oriented, proactive, and able to prioritize effectively in a fast-paced environment

Bonus Points: 

• Exposure to Git, APIs, RESTful services, or automation frameworks
• Familiarity with common enterprise SaaS platforms for communication, project management, and file collaboration
• Experience supporting trading floor environments or other low-tolerance, high-availability user populations
• Any relevant certifications (CompTIA, Microsoft, Apple, ITIL, or similar)

What We Offer:

• Competitive base salary and discretionary bonus
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching and counseling sessions
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.