Bitso
Technical Customer Support Analyst
Latin America1w ago
Mercier Consultancy is delighted to offer an exciting opportunity for an Italian Speaking Customer Service Representative at a cutting-edge Blockchain Company, with the unique chance to work in Greece! In this role, you will provide essential support to our Italian-speaking clients, assisting them with inquiries related to blockchain services and ensuring a seamless customer experience.
Your fluency in Italian will enable you to communicate effectively with clients, guiding them through their questions and concerns about blockchain technology and our offerings. If you are enthusiastic about the rapidly evolving world of blockchain and have a passion for customer service, we would love to hear from you!
Responsibilities Respond to customer inquiries in Italian through various channels, such as phone, email, and live chat Educate clients on blockchain concepts, product features, and best practices Document customer interactions and feedback accurately in our CRM system Collaborate with technical teams to resolve complex customer issues and enhance service quality Provide timely updates to clients regarding new products and services Gather customer feedback to help improve our support services and offerings Contribute to a positive team environment through effective communication and collaboration Fluency in Italian and English, both written and spoken, is essential Previous experience in customer service or support roles, preferably in the tech or blockchain sector Strong communication skills with an ability to explain complex concepts clearly Problem-solving skills to help address and resolve customer concerns Detail-oriented with a strong commitment to customer satisfaction Ability to thrive in a fast-paced, dynamic work environment Keen interest in blockchain technology and willingness to learn
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
And More...
Fluency in Italian and English, both written and spoken, is essential Previous experience in customer service or support roles, preferably in the tech or blockchain sector Strong communication skills with an ability to explain complex concepts clearly Problem-solving skills to help address and resolve customer concerns Detail-oriented with a strong commitment to customer satisfaction Ability to thrive in a fast-paced, dynamic work environment Keen interest in blockchain technology and willingness to learn
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
And More...