Polygon Labs
Head of Partner Success
$90,000 – $162,0004 days ago
Administration London, UK · Remote Posted on Mar 31, 2026 Apply now Location
Full time
Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.
Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. This role is central to delivering a best-in-class client experience, from onboarding through long-term growth, while building the systems, processes, and team needed to support enterprise adoption of Polygon Labs’ products. If you are excited about shaping how leading institutions interact with blockchain infrastructure and driving measurable customer impact, this role offers the opportunity to build and lead a high-impact function from the front.
Build and maintain strong relationships with senior management and C-level stakeholders across strategic accounts
Lead and develop a team of account managers, establishing scalable processes across onboarding, implementation, and ongoing account management
Design and optimize end-to-end post-sales workflows to ensure a seamless client experience from contract close through go-live and beyond
Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the customer and influence product direction
Own customer retention, contract renewals, and expansion by identifying upsell and cross-sell opportunities across Polygon Labs’ product suite
Establish data-driven reporting frameworks to track client satisfaction, adoption, and overall account health
Act as the primary escalation point for client issues, including billing, account inquiries, and audit-related requests
Lead regular client engagement cadences, including monthly check-ins and quarterly business reviews
Contribute to revenue tracking, forecasting, and reporting to internal leadership and external stakeholders
Operate as a strategic liaison between clients and internal leadership, ensuring alignment and proactive communication
8+ years of experience in B2B relationship management, customer success, or account management, including leadership experience
Proven experience managing enterprise clients within fintech, payments, SaaS, or blockchain environments
Strong ability to build relationships with executive stakeholders and navigate complex organizational structures
Experience leading cross-functional initiatives and influencing product and operational outcomes
Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, structured messaging
Bachelor’s degree or equivalent practical experience
Experience working with blockchain or crypto-related products and infrastructure
Background in scaling customer success or account management teams in high-growth environments
Experience with contract negotiation, renewals, and dispute resolution
Familiarity with data-driven customer success tools and reporting frameworks
Remote first global workforce
Industry leading Medical, Dental and Vision health insurance*
Company matching 401k with 3% match*
$1,500 Home Office Set Up Allowance (life-time max)
$75 Monthly internet or phone reimbursement
Company issued laptop
Egg freezing, mental health, and employee wellness benefits
*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.
*401k is for United States employees only
Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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