Crusoe
Superintendent - Field Services
Brighton, CO, USA3 days ago
IT, Operations San Francisco, CA, USA · Bellevue, WA, USA USD 216,150-262k / year + Equity Posted on Mar 31, 2026 Apply now Location
San Francisco, CA - US; Bellevue, WA - US; Sunnyvale, CA - US
Full time
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
Crusoe's Cloud Product team is hiring a Senior Staff Technical Program Manager — a recognized technical and programmatic authority who owns outcomes across a portfolio of Crusoe's most strategically significant programs. This role requires a player-coach: personally hands-on when it matters, and equally effective at shaping how the TPM function operates, elevating other TPMs, and driving the organization from reactive to predictable across the full program portfolio.
Our vision is the easiest-to-use AI purpose-built cloud. We offer IaaS products, letting AI/ML engineers focus on AI model frameworks (PyTorch, Ray) and compute stacks (CUDA, ROCm) while Crusoe manages the underlying complexity. Our platform standardizes firmware/OS bundles and automates component orchestration for consistent, scalable infrastructure. We also offer AI Managed Services, like SLA-bounded Managed Inference. The TPM connects engineering, product, procurement, and data center operations to deliver a reliable platform where customers run AI workloads without managing low-level system details.
At this level, TPM engagement spans the full program portfolio: owning the introduction of new GPU generations, managing a series of IaaS products, and driving the highest-stakes company-level cross-functional programs. The Senior Staff TPM shapes how programs get executed at Crusoe — not just executing within existing frameworks but defining and evolving those frameworks as the company scales.
The ideal candidate is a deeply technical, strategically influential leader who has operated at VP/SVP level at a hyperscaler or neocloud, shaped how engineering organizations deliver infrastructure programs, and brings a portfolio-level perspective to every decision.
Portfolio-Level Program Ownership: Own a series of IaaS products or a defined section of the product portfolio — managing sequencing, resource allocation, and cross-product dependencies across multiple simultaneous releases. Ensure coherence across the portfolio, not just delivery of individual programs.
GPU Generation Ownership: Own the introduction of a new GPU generation — spanning multiple SKUs, architectural transitions affecting networking, storage, and cloud foundations, and the operational and commercial readiness required to serve customers reliably at scale. Manage compounding dependencies between new-generation NPI work and active production deployment programs running in parallel.
Highly Cross-Functional Program Leadership: Drive company-level cross-functional programs — proactively identifying the highest-risk areas before they become visible to leadership, helping teams design mitigation plans ahead of issues, and maintaining forward-looking situational awareness across organizational boundaries.
NPI Framework Evolution: Define and evolve the commissioning gate framework and NPI/NTI engagement model as Crusoe's deployment scale and product complexity grow. Anticipate specialist pool conflicts between NPI programs and active production deployments.
Capacity & Investment Planning: Own portfolio-level capacity planning — TPM bandwidth allocation, specialist pool management, escalation paths, and operating cadences (MBRs, QBRs, OKRs). Ensure high-priority programs are adequately resourced before they become critical path risks.
Coaching & Elevation: Mentor and develop Staff and Senior TPMs. Raise the technical depth and execution standard across the TPM function. Define what good looks like and build toward it systematically.
AI-Native Program Leadership: Set the standard for AI tool integration across the TPM team — identifying where AI materially changes program tracking, risk detection, and executive communication, and driving adoption across the organization.
Portfolio-Level Technical Fluency: Current, accurate mental model of the AI IaaS and Managed Services stack across all active programs — GPU SKU generations, firmware lifecycle states, SDN and storage architecture, cluster topology, and the commissioning maturity of each active deployment. Understands how technical decisions at the infrastructure layer cascade into customer SLA commitments and revenue impact.
GPU Generation Expertise: Has personally owned the introduction of a new GPU generation or equivalent large-scale platform transition at a hyperscaler or neocloud — spanning vendor relationships, architectural updates, cloud foundations work, and first customer delivery at scale.
Experience at Hyperscalers or Neoclouds: 12–18 years of experience as a Technical Program Manager, with significant tenure in senior IC roles at hyperscalers (AWS, Azure, Google, Meta, OCI) or neoclouds (CoreWeave, Lambda Labs). Must have operated at the VP/SVP stakeholder level and shaped how engineering organizations execute infrastructure programs — not just driven individual programs.
NPI Framework Design: Has defined or significantly evolved NPI engagement models, commissioning gate frameworks, or program execution standards adopted across a large engineering organization. Brings opinions about what's broken in how hyperscalers run GPU NPI and what a better model looks like.
AI Tool Leadership: Defines how AI fundamentally changes the TPM craft — not just personal tooling adoption but how AI reshapes risk detection, program tracking, executive communication, and the skills required across the TPM team.
Strategic Influence: Proven ability to shape VP/SVP-level investment decisions, frame infrastructure tradeoffs in business terms, and drive alignment across organizational boundaries without formal authority.
Executive Communication: Exceptional ability to synthesize complex, multi-program technical realities into crisp, decision-ready executive narratives. Delivers updates that surface the right decision elements without requiring follow-up.
Bachelor's or Master's degree in Engineering, Computer Science, or a related technical field
Engineering background — hardware engineering, systems engineering, silicon validation, or firmware — that provides genuine below-the-OS technical credibility
Experience introducing a new chip vendor or GPU generation at fleet scale
Experience building TPM organizations or functions from early stage at a hyperscaler or hyper-growth company
Not a PMO or process architecture role: You are hands-on when it matters and your credibility comes from personal execution, not from designing operating models for others.
Not a People Management Role: You will not have direct reports, though you will coach and elevate other TPMs across the organization.
Not a role for someone who needs structure handed to them: You define structure at the portfolio level and create clarity for others to execute on programs without internal precedent.
Competitive compensation
Paid time off & paid holidays
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Competitive compensation and equity packages
Comprehensive health & wellness programs
Paid time off, paid holidays & leave of absence programs
Retirement & pension plans
Life & income protection benefits
Learning & development
Mental health & wellbeing resources
Global travel insurance & emergency assistance
Daily meals allowance
Volunteer time off
Additional perks & programs specific to location
Compensation will be paid in the range of up to $216,150 - $262,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
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