About us
Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!
What you'll do
We are looking for a detail-oriented Senior KYC Specialist to join Bitget EU’s Anti-Financial Crime (AFC) / Compliance team in Vienna. In this individual contributor role, you will perform and oversee complex KYC reviews for retail customers (and, where applicable, sole traders), including Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD). You will contribute to a strong EU-compliant onboarding and review framework aligned with Austrian FM-GwG, EU AML/CFT requirements, sanctions expectations, and travel rule considerations. This role is ideal for professionals with hands-on KYC/EDD experience in crypto, fintech/EMI, or banking, who can apply a risk-based approach and produce high-quality, audit-ready documentation.
Job Responsibilities
- Conduct risk-based KYC reviews, including CDD/EDD/ODD, for EU customers in accordance with internal policies, FM-GwG requirements, and group standards.
- Assess and document customer risk factors (jurisdiction, occupation, product usage, behavioral indicators, adverse information), including defining and applying EDD triggers and reviewing frequencies.
- Perform verification and reasonableness checks for Source of Funds (SoF) and Source of Wealth (SoW) where required, ensuring consistency with customer profile and expected activity.
- Review and resolve screening hits (sanctions, PEPs, adverse media) and determine appropriate risk outcomes and escalations.
- Support investigations and case escalations by providing KYC context and documentation to Transaction Monitoring/KYT, Fraud, and other AFC stakeholders.
- Maintain high standards of case notes and evidence collection to ensure files are audit-ready and meet internal QA expectations.
- Identify control gaps and contribute to continuous improvement of KYC procedures, playbooks, customer questionnaires, and decision trees.
- Support onboarding/review operations by advising on edge cases, complex profiles, and policy interpretation for internal stakeholders (Ops, Support, Risk, Product).
- Keep up to date with evolving EU AML/CFT expectations and crypto-specific typologies that impact customer due diligence.
- Perform quality controls over KYC/EDD/ODD casework (sample reviews, documentation completeness, screening hit handling consistency, SoF/SoW rationale checks) in line with internal QA standards and regulatory expectations.
- Contribute to the KYC Quality Assessment framework by helping define/maintain evaluation metrics, conducting calibrations, tracking defects, and providing feedback to improve consistency and quality.
- Conduct root-cause analysis on recurring KYC issues (e.g., verification failures, misapplied risk factors, avoidable rework) and propose improvements to SOPs, questionnaires, and tooling.
- Own/coordinate vendor management for KYC-related solutions (IDV/eKYC providers, screening/adverse media tools, case management platforms): monitor performance, manage operational issues, support UAT/release validation, and track SLA/KPI adherence.
What you'll need
- 5+ years of hands-on experience in KYC/CDD/EDD/ODD or broader AML/AFC roles, ideally in crypto, fintech/EMI, or banking.
- Solid knowledge of EU AML/CFT requirements and practical application of Austrian FM-GwG; familiarity with sanctions compliance and travel rule/ToFR considerations is a plus.
- Strong experience assessing SoF/SoW and documenting clear, defensible rationales for approvals, restrictions, and escalations.
- Familiarity with KYC tooling and data sources (ID&V solutions, screening platforms, adverse media providers) and case management systems.
- Excellent English communication skills (written and verbal); German is a strong advantage for Vienna-based work.
- Highly detail-oriented, structured, and able to manage multiple reviews under deadlines in a fast-paced environment.
- Willingness to work in an on-site or hybrid setup in Vienna (depending on business needs) and to complete a background check where required.
Why Bitget?
Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply! By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.