Rain
Customer Experience Associate (Singapore)
2 days ago
IT, Sales & Business Development New York, NY, USA USD 147k-189k / year + Equity Posted on Apr 4, 2026 Apply now Location
Full time
Compensation $147K – $189K • Offers Equity • Offers Bonus About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
As a Technical Account Manager, you'll be Rain's embedded technical expert within the post-sales team. You will be the dedicated technical resource for strategic partners and the force multiplier that raises the bar for how our entire partner-facing organization operates. You'll work directly alongside Senior Implementation Managers and Account Managers, serving as the technical authority across complex integrations, technical platform and API questions, and new capability rollouts. At the same time, you'll turn hands-on partner experience into durable assets - playbooks, integration guides, and documentation - that empower our IMs and AMs to move faster and more efficiently across all partners. The right person is as comfortable whiteboarding with a partner's engineering team as they are writing a guide that helps a non-technical AM navigate a platform change with their partners.
Technical Counterpart for Strategic Partners: Serve as the dedicated technical point of contact for strategic partners
Technical Enablement: Build and maintain implementation playbooks, integration guides, and technical runbooks for new product and feature launches
Integration Excellence: Lead technical working sessions with partner engineering teams, review integration approaches, and ensure partners are building on Rain's platform in ways that set them up for long-term success
Troubleshoot and Resolve: Diagnose issues spanning APIs, webhooks, authorization flows, card network configurations. Own resolution communications end-to-end, coordinating with engineering when needed.
Transform Partner Feedback into Product Input: Surface patterns from partner interactions as structured feedback to Product and Engineering and project manage delivery with cross functional teams
Run Technical Reviews: Conduct regular reviews with enterprise partners covering integration health, open issues, upcoming platform changes, and opportunities to expand platform usage
What we're looking for
3–5+ years in a client-facing technical role (e.g. Technical Account Management, Solutions Engineering, Implementation Engineering, or similar)
Bachelor's degree in Engineering, Computer Science, or related field
Expert-level comfort with APIs; you can read documentation, test endpoints, and debug integration failures hands-on
Hands-on experience with JavaScript, SQL, and/or other programming languages
Experience managing complex, multi-stakeholder engagements across competing timelines
The ability to move fluidly between a partner's engineering standup and an executive business review
A builder's mindset: you don't just execute, you document, systematize, and leave things better than you found them
Nice to have, but not mandatory
Background in payments, card issuing, or fintech infrastructure
Familiarity with card network concepts (authorization, settlement, disputes, BINs) or stablecoin/digital asset platforms
Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.
Compensation Range: $147K - $189K
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