Integration Partner Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Channel Partnerships team is responsible for defining, establishing, and scaling Square's growth via channel distribution partners. Reporting to the Head of Channel Partnerships, we are looking for an experienced business development manager to define and execute Square's partnership strategy with the Global ISV Community. We view ISV as a significant, untapped distribution channel for Square, and are looking for someone with the track record and relationships in this space to define and execute our approach. This is a highly visible position, with regular exposure to company leadership.

You Will

• Manage, grow, and optimise relationships with key ISVs, resellers, and channel partners
• Focus on strengthening existing partnerships and driving long-term value
• Identify growth opportunities within accounts, including upsell, cross-sell, and expansion of commercial agreements
• Drive adoption and distribution of Square's products across the Global ISV ecosystem
• Ensure partners are enabled, supported, and aligned with Square's strategic priorities
• Own the full post-signing partner lifecycle, including relationship management and performance tracking
• Lead ongoing commercial discussions, including renegotiation of terms where appropriate
• Monitor partner performance and deliver measurable business outcomes and revenue growth
• Collaborate cross-functionally with Product, Marketing, Finance, Sales, Legal, and other internal teams
• Act as the main point of contact for partners, resolving issues and driving joint initiatives
• Be accountable for retention, growth, and overall performance of the partner portfolio

You Have

• 8+ years of experience in signing, launching, and growing distribution partnerships with ISO's, ISV's and VAR's that have resulted in measurable new customer acquisition and revenue growth
• Deep knowledge of various operating models around merchant or partner introduction, on boarding, compliance and contracts
• An understanding of Integrated Payments and the interaction with POS Software, with the ability to troubleshoot technical issues (desirable not essential)
• Strong analytical skills with ability to demonstrate return on investment for partner initiatives
• Excellent project management skills and ability to lead cross-functional, global initiatives
• Strategic thinking with ability to identify and capitalize on new growth opportunities
• Outstanding communication and stakeholder management skills
• Preferred Qualifications:
  • Background in fintech or payments industry
  • MBA or equivalent advanced degree

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page