Solutions Engineer, Functional Lead

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Solutions Engineering team is a trusted engineering resource for Square's largest sellers and partners, helping them architect and develop applications and integrations that enable seamless omnichannel commerce experiences for end-users. Solutions Engineers also help shape Square's product strategy by providing valuable market feedback that informs product prioritization and design.

As a senior member of the Solutions Engineering team, you will support strategic partners while helping drive day-to-day direction for partner integrations. You will operate as a technical lead owning complex work, setting standards, and coaching other Solutions Engineers. You’ll work closely with Partnerships and Product to ensure integrations are high quality, scalable, and aligned with Square’s platform.

This role is primarily remote, with a requirement to be based in the Pacific Time Zone.

You Will

• Partner with the Partnerships team to support and grow strategic integrations on Square’s platform
• Lead technical discovery and solution design for complex partner integrations
• Drive integration quality across engagements (reliability, scalability, maintainability)
• Act as the Partner Engineering technical lead setting direction, guiding prioritization, and supporting day-to-day execution 
• Get into the weeds on complex integrations and act as an escalation point when needed
• Identify patterns across partner integrations and work with Product to improve platform capabilities
• Coach and support other Solutions Engineers, helping raise the bar on technical quality and solutioning

You Have

• 8+ years of experience in Solutions Engineering, Partner Engineering, Consulting, or related fields.
• A track record of delivering high-quality, scalable integrations 
• Experience owning day-to-day direction, prioritization, and execution for complex integrations or projects, acting as the main point of ownership
• Experience working closely with partners and influencing technical decisions
• Experience collaborating with Product teams to improve platform capabilities
• Strong communication skills across technical and non-technical audiences
• Experience in SaaS, developer platforms, or payments is preferred
• A willingness to travel for onsite client meetings (10-20%).

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)

• Health Savings Account and Flexible Spending Account

• Retirement Plans including company match

• Employee Stock Purchase Program

• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

• Paid parental and caregiving leave

• Paid time off (including 12 paid holidays)

• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)

• Learning and Development resources

• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.