Polygon Labs
RevOps Manager
Remote2h ago
Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.
We're hiring a lead, hands-on Solutions Engineer to support our payments and financial infrastructure products. You will operate at the intersection of product, engineering, & BD. Your role will be to translate complex, legacy payments systems and customer constraints into clear, workable integrations using Polygon’s payments stack and broader Web3 infrastructure.
This is not a pure sales role and not a pure engineering role. You are expected to independently scope integrations, unblock deals, and guide customers through ambiguity.
Support BD in late-stage deals and technical evaluations
Lead technical discovery with customers, focusing on complex legacy payments, fund flows, and compliance
Align customer business models (tradfi, fintech, platforms, embedded finance, global payments) with scalable payment architectures
Translate customer business and system requirements into implementation plans
Design and explain integrations for:
Wallets
Payments APIs
KYC/KYB, onboarding, risk, and compliance
Widgets, SDKs, hosted components, and embedded payment experiences
Develop reference architectures, integration diagrams, payment flow documentation, and technical walkthroughs
Serve as the technical authority in customer discussions when needed
Demonstrate expertise in payment authorization rates, conversion optimization, and transaction success metrics
Identify gaps between current product capabilities and customer needs
Clearly separate what exists, what’s on the roadmap (and can be accelerated), and what requires custom or speculative development
Clarify ambiguous customer requests into clear, marketable technical scopes
Negotiate tradeoffs with customers to close deals when requirements don’t fully align
Collaborate with Sales to resolve payment integration risks early and unblock deals
Work with Product and Engineering to guide roadmap decisions based on customer demand
Influence pricing, limits, and launch phases based on technical constraints
Build lightweight prototypes, middleware, or example implementations where helpful
“Vibe code” small systems or applets to rapidly prototype and unblock integrations or demonstrate feasibility
Read and reason about customer codebases, API specs, and architecture diagrams
Help customers understand how to integrate with modern systems when their internal infrastructure is outdated or rigid
Anticipate scale, failure modes, and operational complexity in production payments systems
Support initial customer implementations and early production issues
Act as a technical escalation point when integrations hit complexity
Help define what scalable post-sales support should look like over time
Strong background in payments, fintech, or financial infrastructure
Hands-on familiarity with fund flows, settlement, reconciliation, disputes, and money movement
Deep familiarity with legacy payment systems, fund flows, and real-world integration constraints
Prior experience in Solutions Engineering, Sales Engineering, or highly technical pre-sales roles at payments companies
Proven ability to operate independently with minimal guidance
Strong customer empathy and the ability to explain complex systems clearly
Comfortable coding and building small technical solutions or prototypes
Solid understanding of APIs, webhooks, payment integrations, and system architecture
Distributed systems experience helpful but not required
Experience working with wallets, on-chain payments, or blockchain-based infrastructure
Knowledge of global payment regulations (PSD2, SCA, Open Banking)
Exposure to regulated environments and compliance-driven system design
Experience working across time zones and with globally distributed teams
The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees:
Remote first global workforce
Industry leading Medical, Dental and Vision health insurance*
Company matching 401k with 3% match*
$1,500 Home Office Set Up Allowance (life-time max)
$75 Monthly internet or phone reimbursement
Flexible Time Off
Company issued laptop
Egg freezing, mental health, and employee wellness benefits
*In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific.
*401k is for United States employees only
Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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