TRM Labs
Customer Success Manager
United States / New York City / Washington DC / San Francisco, CA15h ago
TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all.
You’ll play a pivotal role in helping our customers meet their regulatory and financial crime compliance obligations. This includes deep engagement with financial institutions, crypto native businesses, regulators, and cross-functional internal teams to ensure our tools, strategies, and guidance reflect the highest standards of compliance—across areas like anti-money laundering (AML), sanctions, KYC, and broader financial crime risk.
With accelerating demand from financial institutions entering the market, increasing regulatory engagement globally, and growing momentum with financial institutions, we’re at an inflection point. We’re seeking an additional Compliance Advisor to help us keep pace with our opportunity set and meet the rising complexity and scale of our work. This role will report into the Head of Compliance Advisory and partner cross-functionally with go-to-market, product, policy, and customer success teams.
The impact you’ll have here:
Support customers in navigating complex compliance-related inquiries and building compliance controls, particularly as our footprint expands in key markets
Build credibility and trust with compliance leaders at global financial institutions, accelerating adoption across APAC and North America
Anticipate and adapt to evolving financial crime and regulatory landscapes—ensuring our customers receive accurate, actionable insight on everything from AML controls to emerging laundering typologies
Deliver clear, consistent guidance that empowers both our internal teams and external stakeholders to uphold robust financial crime compliance standards
Represent our platform in high-stakes conversations with regulators, banking partners, and policy influencers—bringing a strong, informed perspective on financial crime risk and compliance integrity
What we’re looking for:
4+ years of experience in AML compliance roles within large financial institutions
Thorough understanding of the different functions within a financial crime compliance program inclusive of risk assessments, KYC, transaction monitoring, and sanctions, including workflows, challenges, effectiveness strategies, and key regulatory issues
Experience advising stakeholders on how to interpret and meet their regulatory obligations
Global regulatory fluency, with working knowledge of key frameworks in the APAC, US, and/or EMEA
Experience supporting and/or leading engagements with financial institutions, regulators, or government bodies
A practical and scalable approach to compliance—you’re thoughtful about risk, but not dogmatic
Excellent communication skills and sound judgment; able to operate autonomously with influence and credibility across senior external stakeholders
A low-ego, highly collaborative teammate who thrives in cross-functional environments
Fluency in another language is a plus
Willingness to travel to speak at conferences in multiple regions
About the Team:
Our Compliance Advisory team is a globally distributed group of experts with backgrounds in financial institutions, regulatory bodies, and high-growth technology companies. We operate at the intersection of compliance, product, and customer engagement—helping some of the most innovative businesses in the world meet their regulatory obligations without slowing down. Each team member brings deep financial crime expertise and a strong sense of ownership to a highly collaborative, fast-moving environment.
We maintain alignment through weekly global syncs, cross-functional risk reviews, and focused huddles when high-stakes issues arise. In between, we rely heavily on written communication—Slack, Notion, and Loom—to ensure we’re moving quickly and staying on the same page. Our team culture is anchored in clarity, responsiveness, and shared accountability. We value curiosity, strong judgment, and a bias toward practical solutions.
As a globally distributed team, members may observe different timezones, however, this role will be mostly APAC coverage with occasional overlap for other timezones.
Learn about TRM Speed in this position:
We identify emerging regulatory changes in a key market and deliver internal guidance within 48 hours.
For example, when a new AML directive is released, we quickly analyze its relevance, brief GTM and product stakeholders, and share a synthesized summary with action recommendations—all before competitors begin reacting
We don't wait for someone to ask; we anticipate, package, and deliver with velocity and clarity
We support a financial institution’s onboarding by building a tailored control framework proposal in 5 days.
Rather than getting bogged down in red tape, we pull from prior engagements, adapt our templates, and proactively flag potential concerns to speed up adoption and reduce friction in compliance reviews
We meet institutional expectations without slowing down commercial momentum
We jump into regulatory conversations on short notice, even without perfect prep.
When a regulator requests a briefing on how our platform supports sanctions screening, we coordinate internally and deliver a thoughtful, compliance-forward perspective the same week
We value precision—but in a high-growth environment, velocity matters. We iterate and improve fast, rather than delay
We are building a safer world. That promise shows up in how we work every day.
TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.
Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving.
At TRM, you should expect:
Priorities and targets to change quickly as we experiment and iterate
Work that often requires operating with a high degree of ambiguity
A high level of personal ownership and accountability
Close collaboration across teams and functions
Frequent, high-touch communication
Creative problem solving and out-of-the-box thinking
A pace that rewards urgency, adaptability, and outcomes
This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.
We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.
At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like
AI fluency is a baseline expectation at TRM.
We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.
At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:
Accelerate repeatable workflows
Structure and solve problems
Improve output quality
Increase speed and leverage
You will be evaluated on applied AI fluency during the interview process.
We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.
Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.
At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.
TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.
By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy.
Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law.
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The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form.
TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.
TRM Labs
TRM Labs
TRM Labs
TRM Labs