Customer Support Representative

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities: Conduct thorough investigations into escalated sanctions alerts using various tools (e.g., Dow Jones, Kharon, other proprietary systems and OSINT). Serve as the final escalation point for high-risk sanctions cases, making data-driven decisions on client retention or offboarding. Document and justify decisions with clear audit trails for regulatory and internal reviews. Collaborate with Legal, Compliance, and Risk teams to ensure alignment with policies and regulatory expectations. Perform enhanced due diligence on high-risk clients, transactions, and counterparties to assess sanctions exposure. Analyze complex ownership structures, transactional patterns, and geopolitical risks to identify potential sanctions evasion tactics. Monitor and interpret global sanctions regulations and emerging risks, and advise internal stakeholders on sanctions compliance requirements and risk mitigation strategies. Provide subject-matter expertise on sanctions screening methodologies, false positive reduction, and system optimization. Critically assess existing sanctions screening processes, identifying gaps and recommending enhancements. Collaborate with diverse stakeholders to drive project progress and ensure successful delivery. Contribute to policy and procedure updates to reflect evolving regulatory expectations and industry best practices. Support internal audits, regulatory exams, and remediation efforts related to sanctions compliance. Requirements: 3+ years of experience in sanctions compliance, financial crime, or risk management (preferably in banking, fintech, or crypto). Strong knowledge of global sanctions regimes (OFAC, EU, UN, etc.) and crypto-related sanctions risks. Experience with sanctions screening tools and transaction monitoring systems. Analytical mindset with the ability to interpret complex ownership structures and high-risk transactional behavior. Strong decision-making skills with the ability to balance risk and business considerations. Ability to work effectively under strict deadlines and deliver high-quality results within the given timeframes. Excellent written and verbal communications. Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.