Working collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments Engaging with customers through workshops and provide them technical recommendations on their environment to increase their Value Realization Presenting at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology Delivering internal technical sessions to Customer Success Managers to help them drive adoption at scale through training and adoption playbooks Working cross functionally with Customer Success, Product, Engineering and Support teams
4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer) Ability to frame and simplify content and messaging for various audiences: technical, management, executive Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact Strong written and verbal communication skills in English and Japanese are required, with presentation, communication and meeting management skills
What Will Make You Stand Out (Preferred Qualifications)
Knowledge of Internet and Routing Protocols, and Internet and Security technologies Knowledge of Authentication and SAML/Identity Provider (IdP) systems Knowledge of Web-based security and network infrastructure solutions, and Traffic Forwarding and Policy Based Routing concepts
LI-JK3 LI-RemoteAt Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.