Polymarket
Escalation Engineer, CX
Remote2h ago
is the world’s largest prediction market platform.
We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.
Built as a peer-to-peer marketplace with no centralized “house,” Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.
We're growing fast – both in terms of volume ($21B traded in 2025) and adoption as an alternative news source.
Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
We're looking for a Performance Video Manager to own the end-to-end production of UGC-style video ads across all of our paid social channels.
You'll sit at the intersection of creative and performance — concepting and producing content that's built to convert, not just look good.
This role reports to the Head of Performance and will manage a roster of external creators and editors.
Concept and write briefs for UGC video ads across Meta, TikTok, Snapchat, YouTube, and other paid social channels, with a strong bias toward formats that drive performance Source, manage, and direct UGC creators — giving clear creative direction and iterating quickly based on what's working Own the post-production process, working closely with editors to take raw footage from brief to final asset Partner with the performance team to analyze creative data, identify winning patterns, and feed those insights back into the concepting process Build and manage a high-output content pipeline that can consistently produce and test new creative at scale
4+ years of experience in video production, content creation, or creative strategy in a performance marketing context Hands-on experience producing UGC-style content for paid social — you know what makes a thumb-stopping hook and why a certain format works on Meta vs.
TikTok Experience managing freelance creators and editors, with strong communication and organizational skills Comfortable working with performance data to inform creative decisions — you don't need to be an analyst, but you can read a creative report and know what to do with it Must be in NYC working in-office 5 days per week
Experience promoting consumer apps Background in both concepting and buying — familiarity with how paid social campaigns are structured and optimized Existing network of UGC creators you can tap quickly Experience with international or multilingual creative production
Competitive salary & equity Unlimited PTO Full Health, Vision, & Dental coverage 401k match Hardware setup — new MacBook Pro, big display, & accessories