MoonPay
Customer Operations Analyst (India - Bengaluru, Karnataka; 6 month FTC)
Payments
Remote2h ago
Payroll Operations Manager (12 month FTC) Portugal - Remote / Poland - Remote / Spain - Remote / South Africa - Remote / United Kingdom - Remote / Netherlands - Remote / Ireland - Remote People – People Operations / Full Time / Remote
apply for this job About MoonPay
Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.
Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.
What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.
Proven at scale
Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.
But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.
Portugal, Spain, Poland, South Africa, Romania, Netherlands, UK and Ireland
As we expand across jurisdictions and integrate multiple entities, payroll complexity is increasing - across vendors, compliance frameworks, and ways of working. While payroll execution remains critical, the next phase of maturity requires more streamlined, automated, and efficient payroll operations.
This role sits alongside the Payroll Manager and is designed to improve how payroll operates, not just support it. You will focus on simplifying workflows, reducing manual effort, improving data accuracy, and introducing practical automation to create consistency across regions. You will act as the bridge between Payroll, People, Finance, and Systems, ensuring that payroll operations are not only accurate and compliant, but also efficient, well-structured, and easy to scale operationally.
This is a builder role - ideal for someone who sees inefficiencies and instinctively improves processes
Own and optimise global payroll operations processes, identifying inefficiencies and driving standardisation across entities, providers, and workflows
Design, build, and test robust payroll processes, ensuring they are efficient, repeatable, and audit-ready
Introduce practical automation and workflow improvements to reduce manual effort and increase accuracy (e.g. process improvements, system configurations, better use of existing tools)
Partner closely with the Payroll Manager to support payroll delivery while enabling them to focus on strategic ownership and governance
Build and maintain operational frameworks including documentation, controls, calendars, SLAs, and performance tracking
Support payroll-related transformation initiatives, including M&A integrations, new country launches, and vendor/process improvements
Improve payroll data quality, reporting, and visibility across Finance, Legal, and People teams to support better decision-making
Strong experience in process building, optimisation, and improvement, with the ability to design and test robust, scalable payroll workflows
Experience in payroll operations within a multi-entity or international environment, with exposure beyond pure payroll execution
Experience working with UK and US payroll is highly beneficial, including understanding of compliance, statutory requirements, and operational nuances
Comfortable working with our current systems and platforms e.g. Workday, ADP, Deel, Payassist, etc.)
Demonstrated ability to leverage AI and automation tools to augment workflows, automate processes, and analyse payroll data
Strong ability to manage multiple priorities in a fast-paced environment, balancing BAU support with operational improvement initiatives
Excellent problem-solving skills, with a proactive, service-oriented mindset and a focus on identifying root causes and driving sustainable solutions
Confident communicator with Finance, Legal, People, and external partners
B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Benefits & Perks 💡
💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.
MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. apply for this job