About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Physical Presence team brings Revolut beyond the app and into the real world. They design and scale our footprint, creating seamless, high-impact experiences where customers live and travel. By blending high-tech with in-person interactions, team members oversee innovative touchpoints that make Revolut feel just as powerful offline as it does online.

We're looking for a driven and experienced Store Manager to lead our retail team and oversee operations of our first store in Barcelona. You'll oversee the delivery of an exceptional customer experience, while ensuring operational excellence.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Leading, managing, and developing the store team to achieve targets and service excellence
• Overseeing day-to-day store operations, ensuring efficiency, consistency, and high standards
• Driving commercial performance through KPI monitoring, analysis, and action planning
• Owning the store’s profit and loss, delivering against targets, and maintaining positive financial performance
• Planning and executing in-store events, promotions, and customer activations
• Handling customer complaints and resolving issues in a timely and professional manner
• Managing stock levels, merchandising standards, and store presentation
• Recruiting, training, and scheduling team members in line with business needs
• Preparing reports and presenting performance updates to executive-level stakeholders
• Ensuring compliance with company policies, procedures, and health and safety standards

What you'll need

• Experience in a retail management or senior supervisory role
• Solid leadership skills with experience managing and developing teams
• Excellent communication skills, including experience reporting to senior leadership
• Impressive analytical skills to interpret data and drive performance improvements
• Commercial awareness and a proven track record of delivering sales results
• The ability to handle customer complaints with professionalism and confidence
• Outstanding organisational and problem-solving abilities
• Flexibility to work retail hours, including weekends
• To be based in Barcelona
• Fluency in English and Catalan

Nice to have

• Experience in fast-paced retail environments, such as fashion, lifestyle, or premium brands
• Familiarity with organising and delivering in-store events or activations
• Visual merchandising skills and an understanding of customer journey optimisation
• Experience working with performance dashboards or retail analytics tools