Senior Analyst - Client Support, AxiomSL, FinTech

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.
Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.
Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

Support Analyst – Client Support (AxiomSL)

We’re looking for a Support Analyst – Client Support (AxiomSL) to join our team, reporting to the Client Support Manager. In this role, you’ll help deliver reliable, high-quality support experiences for our clients, ensuring they get the most value from Nasdaq’s AxiomSL regulatory reporting solutions.

You’ll fit right in if you’re analytical, client-focused, and proactive, enjoy solving complex problems, and like working closely with global teams in a fast-paced fintech and regulatory environment.

What You’ll Do

• Provide first-line, expert functional support for AxiomSL products, resolving client issues efficiently via case management tools, email, and virtual meetings.

• Investigate, reproduce, and analyze client-reported issues, delivering workarounds or collaborating with development teams when permanent fixes are required.

• Act as a primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements.

• Manage ongoing communication with clients, providing clear updates and ensuring timely resolution aligned with client expectations.

• Build and maintain domain expertise across one or more AxiomSL solutions, contributing to internal documentation, reporting, and support process improvements.

What You’ll Bring

• Bachelor’s degree in Finance, Economics, Mathematics, Computer Science, or equivalent experience.

• 3–5 years of experience in client-facing support, business analysis, or first-line application support, ideally in financial or regulatory environments.

• Solid understanding of regulatory reporting concepts and processes within banks or financial institutions; exposure to capital, liquidity, or disclosure reporting is a plus.

• Strong problem-solving skills, attention to detail, and ability to work independently in a dynamic, deadline-driven environment.

• Confident communicator, comfortable working with global teams and clients across multiple time zones.

Nice to Have

• Hands-on experience with AxiomSL / ControllerView (CV9 or CV10).

• Working knowledge of SQL (Oracle or Microsoft SQL Server) and advanced Excel.

• Familiarity with XBRL and multi-tier support models.

This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family, inside and outside of work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.