Seattle$105,000 – $195,0003h ago
Who we are About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Paid Support Experience team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product – offering both automated, AI-driven support and improved access to technical experts across Stripe. In addition to building directly for Stripe's merchants, we are responsible for building robust internal tooling that empowers Stripe employees in support roles to deliver the best possible experience for our customers.
What you’ll do
As an early hire on the Paid Support Experience team, your role more closely resembles that of a founding engineer at a startup within Stripe. You’ll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.
Responsibilities Drive projects from problem statement to implementation, taking ownership over everything from business impact to operational excellence
Build high-quality full-stack product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences
Develop APIs and services that integrate with Stripe’s existing product ecosystem
Partner with teams across Stripe to leverage existing products, systems, and infrastructure
Experiment with and leverage AI to build new products and improve existing workflows
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements 2-12+ years of industry software engineering experience (does not include internships nor includes co-ops)
Capable of navigating new codebases, languages, and technologies to ship products
Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
Comfort experimenting in a new product space and pivoting based on customer needs
Superb communication skills working with technical and non-technical stakeholders
User empathy and a customer-centric approach to problem solving and product development
Preferred qualifications Experience with full-stack development, particularly using the React framework and Ruby
Track record of building new products from scratch
Demonstrated technical leadership on ambiguous, impactful projects
Desire to learn and grow continuously as an engineer and ship impactful work
In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits
The annual salary range for this role in the primary location is €85,000 - €159,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Office locations
Job type
Full time
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