Toronto$124,600 – $186,80022h ago
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
The Professional Services team exists to drive the adoption of Stripe’s capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.
Accelerate is Stripe’s dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical: eliminate friction, reduce implementation risk, and accelerate time-to-revenue.
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.
Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.
Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.
Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.
We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.
Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.
Proficiency in one or more of: French, German, Spanish or Italian.
Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms.
Experience delivering live technical training or webinars to external users.
Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js.
This role is based in Dublin, Ireland and requires in-office attendance.
In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Pay and benefits
The annual salary range for this role in the primary location is €36,000 - €66,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
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