Senior IT Support Engineer - UK - Hybrid

About MoonPayHi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.Why?Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.What we doMoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.Proven at scaleTrusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.Locations Supported 🌍 Portugal, Spain, Poland, South Africa, Mexico Relocation available: No Work pattern: This role requires weekend work, depending on business needs. About the Opportunity In this role, you will support MoonPay’s customer onboarding and ongoing due diligence processes, ensuring customers can access our products in a safe, compliant, and trusted way. You will sit within the KYC Operations team and work closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to review customer risk, resolve escalations, and uphold global AML/CTF standards. Your work will directly impact customer experience, regulatory compliance, and MoonPay’s ability to scale responsibly across multiple jurisdictions, helping protect both our customers and the business from financial crime risk. This is a great opportunity for someone who is detail-oriented, process-driven, and eager to build a career in compliance operations and financial crime prevention within the crypto and Web3 space.

What You Will Do

• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
• Deliver project support and training for internal teams and BPO partners.

About You

• 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes
• Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations
• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations
• Experience working across multiple jurisdictions or regulatory frameworks

Bonus Points

• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space
• Experience supporting process improvements, documentation, or operational projects within a compliance or operations team

BLOCK Values We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - KaizenResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.Benefits & Perks 💡💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded Commitment To DiversityAt MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Listed in: Crypto Jobs, Full Time Web3 Jobs, Analyst Web3 Jobs, KYC Web3 Jobs, Legal Web3 Jobs, Compliance Crypto Jobs.