Team Lead / Senior Key Account Manager

The CoinDCX Journey: Building the Future of Finance At CoinDCX , our mission is clear - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance. As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale. We believe that change starts together. It begins with bold ideas, relentless execution and people who want to build what’s next. If you’re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you’ll feel right at home here. About the Role This isn’t a typical Key Account Management role. You will work directly with some of our most valuable and high-intent users, helping them navigate one of the fastest-evolving financial ecosystems in the world. As a Senior Key Account Manager / Key Account Manager (VIP), you will act as a trusted partner to high-value crypto investors and traders, driving long-term relationships, product adoption, and customer success. You will help users discover the full potential of the crypto asset class while shaping a world-class VIP experience at scale. This role sits at the intersection of relationship management, customer success, financial markets, and product feedback. You will not only grow client engagement and retention, but also influence how CoinDCX builds products and experiences for its most important customers. What You’ll Do * Build and nurture long-term relationships with VIP customers through proactive engagement across calls, messaging, and other communication channels * Drive customer retention and trading growth by consistently monitoring user activity, identifying volume drops, and taking corrective actions * Deepen product penetration within assigned accounts by cross-selling and educating users on CoinDCX’s suite of products and services * Conduct detailed consultations to understand customer investment goals, trading behaviour, and risk appetite to deliver tailored solutions * Deliver exceptional customer experiences by providing timely support, market updates, product education, and strategic guidance * Act as the voice of the customer by collaborating with Product, Compliance, Marketing, Research, and Operations teams to improve customer journeys and platform experience * Stay closely aligned with market developments, crypto trends, regulatory updates, and competitor movements to provide relevant insights to users * Contribute to process improvements, operational efficiency, and scalable engagement frameworks for the VIP business You’ll Excel in This Role If You * Have 2–4 years of experience in Relationship Management, Wealth Management, Key Account Management, or Customer Success within financial services * Possess strong understanding of financial markets, investment products, and risk management principles; crypto knowledge is a strong plus * Think customer-first and genuinely enjoy building trust-based, long-term relationships * Thrive in high-ownership environments and proactively solve problems before they escalate * Are highly structured, detail-oriented, and comfortable managing multiple high-value clients simultaneously * Communicate with clarity, empathy, and confidence across different customer personas * Have strong analytical instincts and can use data to identify trends, opportunities, and customer risks * Understand KYC requirements, compliance processes, and AML frameworks within regulated financial environments * Are self-driven, ambitious, and energised by fast-paced, high-growth industries * (Bonus) Have prior exposure to crypto, fintech, trading platforms, PMS, insurance, mutual funds, or wealth-tech ecosystems You’ll Know You’re Winning When * You’ve built strong trust and engagement across your portfolio of VIP customers with measurable improvements in retention and satisfaction * You are consistently driving growth in trading volumes, product adoption, and wallet share from your assigned user base * Users proactively reach out to you as their trusted partner for navigating crypto markets and CoinDCX products * Customer feedback loops created by you are influencing meaningful product and experience improvements * You are improving operational efficiency by creating scalable engagement, tracking, and retention processes * You are collaborating effectively across teams and helping CoinDCX deliver a differentiated VIP experience in the market Why This Role Matters & What’s In It For You The future of financial platforms will be defined not just by products, but by trust, education, and customer experience. This role is critical in helping CoinDCX become the preferred long-term partner for India’s growing base of serious crypto investors and traders. You’ll work at the forefront of crypto adoption in India, gain deep exposure to financial markets and digital assets, and directly influence how high-value customer relationships are built at scale in a rapidly evolving industry. This role offers a unique opportunity to combine relationship management, strategic thinking, customer psychology, and market expertise in one of the most exciting sectors globally. Hiring Process Here’s what your journey with us looks like: * Application Review – We assess for skills, alignment, and intent * Recruiter Connect – A short conversation to understand you better * Functional Round(s) – Deep dive into your customer management approach, market understanding, and problem-solving skills * Assignment / Simulation Round – A customer handling, analytical, or business-case exercise to understand how you think and execute * Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best * Leadership Conversation (Optional) – For certain roles and senior levels, you may meet senior leaders to explore strategic alignment and long-term fit Where We Work We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space. With this belief, we operate as a work-from-office organisation. This role is based out of our Bengaluru office, where energy, alignment and innovation move in real time. Perks That Empower You We believe great people deserve great experiences. * Design Your Own Benefits: Flexible perks to match your lifestyle * Unlimited Wellness Leaves: Rest and recharge as you need * Mental Wellness Support: Access to therapy and wellness resources * Learning Sessions: Bi-weekly learning and growth opportunities Ready to Build What’s Next? If you’re looking for a role where you can directly influence customer experience, drive business impact, and help shape the future of crypto adoption in India, this is it. Join CoinDCX and help us make crypto accessible to every Indian, together.