Staff Production Engineer (Operational Excellence)

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe is building the most reliable, energy-efficient, AI-optimized cloud platform — and operational excellence is at the heart of that mission. As a Site Reliability Engineer focused on Operational Excellence, you will help ensure the stability, resilience, and performance of Crusoe’s GPU cloud.

This role is ideal for engineers who thrive in fast-paced environments, enjoy solving operational problems, and want to grow their technical career while supporting incident response, reliability, and continuous improvement across a large-scale distributed platform.

You’ll partner closely with senior SREs, infrastructure engineers, and platform teams to improve reliability, reduce operational toil, and strengthen Crusoe’s incident management practices.

What You’ll Be Working On:

• Collaborate with cross-functional teams to define and refine availability metrics for Crusoe’s cloud infrastructure, including establishing, tracking, and improving SLIs and SLOs.

• Assist in incident response by identifying, diagnosing, and resolving service disruptions, and support post-incident processes through RCA documentation and participation in post-incident reviews.

• Build, operate, and monitor infrastructure health using Crusoe’s observability stack (Prometheus, Grafana, Alertmanager, OpenTelemetry).

• Identify and communicate reliability risks, performance bottlenecks, and early indicators of potential incidents that could impact service availability.

• Develop automation and tooling to reduce operational toil, minimize manual intervention, and enhance service recovery and self-healing capabilities.

• Partner with compute, network, storage, and platform teams to improve service resilience and strengthen disaster recovery readiness.

• Contribute to knowledge sharing, process improvements, and the development of operational best practices across the organization.

• Participate in ongoing training, mentorship, and professional development to grow into advanced SRE responsibilities.

What You’ll Bring to the Team:

• 5+ years of experience in cloud operations, SRE, or related roles

• Understanding of cloud platforms and infrastructure fundamentals (Kubernetes, AWS/GCP, virtualization, distributed systems)

• Familiarity with incident management practices and operational frameworks (SRE/ITIL/etc.)

• Experience with monitoring and alerting tools (Prometheus, Grafana) or a strong willingness to learn

• Familiarity with infrastructure-as-code and configuration management tools such as Terraform and Ansible

• Basic Scripting and automation experience (Go, Python, C, C++, or similar)

• Strong communication skills, with the ability to clearly articulate technical issues to diverse stakeholders

• Ability to stay calm, focused, and effective in fast-moving or high-pressure situations

• A growth mindset with enthusiasm for operational excellence, reliability engineering, and continuous improvement

Bonus Points:

• Experience with Kubernetes, container orchestration, or large-scale distributed systems

• Exposure to change management, operational readiness reviews, or structured RCAs

• Familiarity with self-healing systems, automated remediation, or event-driven operations

• Interest in scaling AI/HPC infrastructure and solving reliability challenges in GPU-heavy environments

• Passion for learning, mentorship, and developing deeper SRE capabilities over time

Benefits:

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $300 per month

Compensation:

Compensation will be paid in the range of $172,000 - $209,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.