San Francisco
Full time
On-site
Market Operations
About the Company:
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.
This opportunity would be with Tools for Humanity.
About the Role
We’re looking for a World Space Senior Manager who will both oversee all World Spaces operations in a given region or country, as well as operate one World Space itself (an experience center where anyone can physically engage with the World ecosystem). These centers have the mission to educate visitors, build grassroots trust, and drive adoption by offering in-person support, product demos, events, and verifications.
As a World Space Manager, you’ll own the end-to-end operation of both your space and your region, delivering exceptional experiences and building long-term community engagement by leading a team of experts.
In your Own World Space
Own day-to-day operations of your own World Space, ensuring smooth functioning and adherence to local nuances and TFH compliance standards.
Coordinate logistics, security, and facility maintenance in partnership with internal and external vendors.
Guarantee a perfect visitor experience, minimizing friction and wait times
In your region or country
Act as a local leader, responsible for all Word Spaces in your region or country
Coordinate all other Word Spaces, in a given region or country level, by managing other World Spaces Manager directly
Ensure the implementation of playbooks and standard operational procedures in all World Locations
People Leadership
In your Own World Space
Hire, onboard, and manage a team of World Space Experts.
Foster a high-performing, guest-first culture through training, coaching, and leadership.
Lead your team to meet targets in CSAT, mystery shopper scores, audit outcomes, and verification volume
In your region or country
Hire and manage a team of World Space
Manager(s) in other locations
Foster a high-performing, guest-first culture through leadership to the entire World Spaces team
Ensure your region or country are meeting the overall quality targets
Community & Guest Experience
In your Own World Space
Translate foot traffic into advocacy by turning curious passersby into informed World advocates
Design and host in-person educational events, and community activities and group visits
In your region or country
Coordinate and support other locations to build a community events agenda
Strategize and negotiate ways to build events that can be scaled to other locations
Act as the local face of the World protocol
Reporting & Feedback
In your Own World Space
Track and report on key KPIs: footfall, verifications, CSAT, Mystery Shopper and Store audit metrics
In your region or country
Relay user and operational insights to global teams to support continuous product and service improvement
Provide consolidated quantitative and qualitative feedback to corporate teams
8+ years in operations, premium hospitality, retail, or event management—preferably in a customer-facing, premium environment with multiple locations
Strong people leadership skills with experience hiring and managing diverse teams.
Comfortable working in dynamic environments with a high degree of autonomy.
Tech-savvy and capable of becoming an expert in the Worldcoin/World App ecosystem.
Passion for community building and advancing digital access/inclusion.
Experience with decentralized tech, Web3, or identity verification systems.
Multilingual and comfortable working across cultures.
Experience with start-up companies
Pay transparency statement (for CA and NY based roles):
The reasonably estimated salary for this role at TFH ranges from $160k - 190k plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!
By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR