Supervisor, Client Billing

Are you interested in harnessing technology and AI to transform healthcare?

 At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

About the Role

The Supervisor, Client Billing will assist in leading a team of specialists to maximize customer reimbursement, build and maintain relationships with key client contacts, review client fee schedules and account receivables and provide recommendations as appropriate. A portion of your role will be responsible for invoicing, creating and/or sending reports, managing follow-up and responses back to referral sources, and dealing with escalations as they arise. You will continue to develop your leadership and coaching skills and will learn to effectively communicate at all levels of the organization. Utilizing your analytical capabilities, you and the Client Billing team will investigate issues, identify root cause, and establish best practices for the function, and communicate possible solutions to the customer/sales reps. 

This is a developmental leadership role. This position will be located at our office in Charleston, SC. 

This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.

How you will make an impact:

In this role, you’ll:

• Incoming and outbound client calls; taking payment information, assisting clients with concerns/issues, collect past due invoices & updates as needed. 
• Review & QA client invoices, revise as needed & make adjustments
• Assist in any additional client related duties (faxes, insurance discovery, EP correspondence, etc.)
• Consistently provide feedback to employees to ensure a positive and productive employee experience
• Set productivity and quality goals, puts monitors in place, and quickly remediates barriers to achieving those goals at the individual and/or team level for both on and offshore teams
• Confirm all necessary system and workflow adjustments as approved by customers
• Identify reimbursement issues and takes timely steps to resolve 
• Monitor and communicate key metrics for customer success
• Ensure the department meets billing compliance and customer reporting requirements
• Maintain a reasonable follow up and turnaround times across the team. Ensure collaboration and effectiveness, always searching for efficiency opportunities when possible
• Research payment reconciliation as needed 
• Other departmental projects or tasks deemed necessary by management

What you will bring to the team:  

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:

• Are detail-oriented, organized, and proactive
• Communicate clearly and confidently, both in writing and in conversation
• Are eager to learn, ask great questions, and work with others to solve problems
• Possess the ability to translate technical concepts to a non-technical audience

Skills and experience you have: 

You don’t need to check every box. We will consider a combination of education and experience, including:

• B.A. in Healthcare Management, Business Administration, or related field 
• 5+ years’ experience in healthcare finance/accounting industry
• Demonstrated experience with medical billing software, billing practices, and payor relations
• Customer facing responsibilities include ability to speak to operational related tasks, performance metrics, targets, etc
• Ability to communicate technical issues easily and effectively at multiple levels of the organization 
• Intermediate Excel
• Strong communication, organizational, and follow up skills a must in a fast-paced environment
• Must be willing to travel up to 10% of the time

Why XiFin?

We’re more than just a healthcare technology company—we’re a team that cares about people.
 Here’s a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future 
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations! 

Pay Transparency

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is $62,000 to $75,000 based on your experience, skills, and geographic location.

Accessibility & Accommodations

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2900.

Equal Opportunity Employer

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.