Copperco
Client Operations Associate
NewDeFi
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department Purpose:
The People Team at Copper is responsible for unleashing the collective brilliance of its people. We do this by creating a healthy and productive workplace that attracts, engages, develops and retains great people.
People Operations support and drive several key people functions, including people lifecycle administration, contracting, business support, people data analysis, process improvement, remuneration and benefits support, employee relations and wide scope of people related projects. People Operations team play a vital role in ensuring the well-being and satisfaction of our employees.
At the heart of People Operations, the People Lead role reaches across all aspects of human resource management. This critical role is the people advisory centre for Copper, managing essential aspects of the employee life cycle.
Employee Relations support for all US based employees & managers – including grievances, disciplinaries and performance management.
HGrihhorizon scanning and policy updates for US employment legislation changes.
Partnering and advising the employee and managers at all levels in the US to ensure HR self-service is maximised.
Responsible for local onboarding- ensuring you offer a seamless experience for all new starters.
Responsible for leaver process, including off-boarding, exit interview analysis and alumni programmes.
Drive HR operations efficiencies through new ways of working and adoption of technology.
Facilitate employee/manager queries regarding people operations needs and benefits.
Supporting the Talent acquisition team with hiring needs in the US and meeting candidates in the New York Office.
H ands on Administration
Onboard new employees including issuing new starter documents, background checks, and co-ordinating the onboarding experience, in the UK and globally.
Issue employee lifecycle event documentation, change letters, leavers letters etc.
Process benefits change requests (Vitality healthcare cover, pensions etc).
Ensure that all data is accurately updated on all People systems and relevant platforms.
Support with administration across the wider People function including offering support to Employee Relations, Talent and L&D.
Maintain a high-level of confidentiality in all matters relating to employee issues or employee personal data.
Experience working in a fast-paced People/ HR advisor role.
Accurate application of employee data within systems and documents, adhering to confidentiality standards and maintaining data integrity.
Understanding of the employee lifecycle, including onboarding and offboarding requirements.
Previous experience managing a People/HR inbox and responding to all incoming enquiries from the business, efficiently and accurately.
Genuine passion and enthusiasm for creating a great employee experience.
Strong written and verbal English communication skills.
Proven ability to operate in a flexible and pragmatic way.
Able to handle confidential information sensitively.
Self-starter who can identify improvement opportunities.
Interest in UK employment legislation and HR processes.
The interview process at Copper
Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.
Technical Interviews: You will firstly meet the wider People Team over on a virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience. We will then set up a secondary teams interview with one of our Executive members that will be one of your key stakeholders in the business
In-Person Interview in our New York Office A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.
Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.
Expected salary range: $110,000 to $130,000 per annum. Salary will be determined based on relevant skills and experience.
Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
Comprehensive health cover - medical, optical and dental benefits.
In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.
Qualifications: Lead role, Contract (6 months), Onboarding, Background checks, Global onboarding coordination, Employee lifecycle documentation, Change management, Leavers process, Benefits administration, People systems data management, Data accuracy, HR administration, Employee Relations support, Talent acquisition support, L&D support, Confidentiality, Employee data privacy, Fast-paced HR advisor experience, People Operations experience, Employee data management, Data integrity, Confidentiality standards, Employee lifecycle understanding, Offboarding, HR inbox management, Efficient response, Accurate response, Passion for employee experience, Strong written communication, Strong verbal communication, English language proficiency, Flexibility, Pragmatism, Confidential information handling, Self-starter, Process improvement identification, UK employment legislation knowledge, HR processes knowledge, US Employee Relations, Grievance management, Disciplinary management, Performance management, US employment legislation monitoring, HR Policy updates, HR advisory, Manager advising, Employee advising, HR self-service, Local onboarding, Exit interview analysis, Alumni programs, HR operations efficiency, HR technology adoption, People operations support, Benefits support, US Talent acquisition support
Copperco
Copperco
Copperco