Delivery Operations Analyst

About the Role You work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant. You analyze large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that move things forward rather than merely surface problems. You support Core and Broker delivery workflows as a specialist resource for data related issues, maintaining deep context on the clients and datasets you touch. You help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution. You actively use AI tools to speed up investigations, automate repetitive data tasks, and improve how the team operates. You turn open issues into clear, well scoped requests with enough context that the next person can pick them up and run. You keep documentation sharp with process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer. You surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

Requirements Strong data analyst instincts and the ability to investigate problems independently. Solid Excel skills and comfort working with large messy datasets. Fluency with AI tools to speed up investigations and automate tasks. Clear, precise communicator in client Slack channels, handoffs, and scoped requests. Experience in a delivery, operations, or client-facing environment where data accuracy matters. Ability to manage competing priorities without dropping detail or clarity. Comfort working across teams in a fast-moving environment where things aren't always well defined. Background in reconciliation, digital asset, or scripting automation is a plus.

Responsibilities Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant. Identify discrepancies in large client datasets and investigate root causes to produce outputs that move things forward. Support Core and Broker delivery workflows as a specialist resource for data related issues, maintaining deep context on the clients and datasets you touch. Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution. Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates. Turn open issues into clear, well scoped requests with enough context that the next person can pick them up and run. Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer. Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

Benefits Remote or Hybrid working 25 days paid holiday plus bank holidays One additional day of annual leave each year up to 30 total days Birthday off Mental health resources, wellbeing programs, and professional coaching Family-friendly policies Fitness and wellness budget MacBook Pro Home office setup budget $200 Training and development budget Benefits vary by location Funding Investors Senior Risk and Trading Analyst Magic Eden · 1 week ago Executive Assistant to Managing Director Ondo Finance · 1 week ago IT Helpdesk Technician Sardine · 1 week ago IT Helpdesk Technician Sardine · 1 week ago Chief Operating Officer Zero Hash LLC · 2 weeks ago Funding Investors Senior Risk and Trading Analyst Magic Eden · 1 week ago Executive Assistant to Managing Director Ondo Finance · 1 week ago IT Helpdesk Technician Sardine · 1 week ago IT Helpdesk Technician Sardine · 1 week ago Chief Operating Officer Zero Hash LLC · 2 weeks ago