CoinDCX
Analyst - Operations
Bangalore1h ago
At CoinDCX, our mission is clear - to make crypto and blockchain accessible to every Indian and enable them to participate in the future of finance.
As India’s first crypto unicorn valued at $2.45B, we are reshaping the financial ecosystem by building safe, transparent, and scalable products that power adoption at scale.
We believe that change starts together. It begins with bold ideas, relentless execution and people who want to build what’s next.
If you’re driven by purpose and thrive in environments where your work defines the next chapter of an industry, you’ll feel right at home here.
To serve as the Head of the Digital Suraksha Network (DSN), a not‑for‑profit foundation established by CoinDCX to build national‑scale digital‑trust and cyber‑safety infrastructure for India’s digital‑financial ecosystem.
The Head will lead the foundation’s strategy, governance, operations, and stakeholder ecosystem, ensuring credible, independent, and scalable impact on fraud reduction, consumer awareness, and law‑enforcement coordination.
* Define and drive the 3–5 year mission, vision, and strategic roadmap for the Digital Suraksha Foundation, anchored in fraud detection, consumer awareness, and cyber‑safety for Indian digital‑finance users. * Translate CoinDCX’s commitment into a credible, multi‑year institutional roadmap for DSN, including platform‑agnostic helplines, Open Fraud Intelligence APIs, and public / LEA ‑awareness campaigns. * Act as the primary bridge between the Foundation Advisory Board and the internal leadership team, ensuring alignment with CoinDCX’s broader mission and values while maintaining the foundation’s independent, public‑interest character.
* Lead the foundation’s governance, working closely with the Board to set policies, approve budgets, and oversee risk, compliance, and internal controls. * Establish and chair internal governance bodies (steering committee, risk‑&‑compliance committee, and programme‑review panels) and ensure transparency, audit‑readiness, and NPO‑compliance (FCRA, income‑tax, CSR, etc.), where applicable. * Represent the foundation in engagements with regulators (MeitY, I4C, CERT‑In, RBI, NPCI), state police cyber‑cells, and industry bodies, articulating DSN as a neutral, public‑good platform
* 24×7 platform‑agnostic helpline (e.g., WhatsApp‑based verification of links, platforms, and offers). * Open Fraud Intelligence API to enable real‑time fraud‑detection across institutions. * Consumer‑awareness and digital‑literacy campaigns (multi‑languages, mass media, and digital channels).
B. Ensure robust internal operations covering tech, data protection, customer support, case‑tracking, and reporting dashboards, with clear SOPs and service‑level standards.
* Build and manage a formal partner network of banks, payment platforms, telcos, fintechs, crypto exchanges, and consumer‑protection bodies as part of the foundation’s public‑interest mandate. * Lead fundraising and resource‑mobilisation beyond the initial corpus (e.g., CSR, institutional grants, partnerships) to ensure long‑term sustainability of the foundation. * Serve as the primary spokesperson for DSN in media, conferences, and policy forums; collaborate with CoinDCX’s communications and public‑policy teams while maintaining the foundation’s independent voice.
* Ensure the foundation’s architecture and data‑handling practices comply with IT Act, DPDP rules, and relevant financial‑sector cybersecurity standards, working with internal and external legal counsel. * Advise the Board and CoinDCX leadership on systemic risks in digital fraud, phishing, and social‑engineering, and recommend evidence‑based interventions. * Develop and institutionalise protocols for interaction with law‑enforcement and cyber‑crime cells, including data‑sharing frameworks that respect privacy and due‑process.
* Build and lead a high‑performance, cross‑functional team (tech, product, data, operations, policy, communications, and helpline/CS) with clear career pathways and performance metrics. * Foster a culture of innovation, accountability, and public‑interest ethics consistent with the foundation’s not‑for‑profit, digital‑trust mandate. * Prepare and present regular impact and performance reports to the Board, highlighting KPIs such as fraud reduction, case‑resolution time, awareness reach, and institutional adoption.
* Master’s degree in Law, Public Policy, Management, Computer Science, or related field; PhD or advanced certification in cybersecurity / information security is a plus. * 15+ years of experience, including at least 8–10 years in senior leadership roles in cybersecurity, digital‑trust, fintech, or not‑for‑profit organisations. * Demonstrated experience in leading a not‑for‑profit or mission‑driven organisation, including governance, fundraising, and cross‑sector stakeholder management.
* Hands‑on experience in building or leading national‑scale cyber‑safety, fraud‑detection, or consumer‑protection platforms (e.g., helplines, intelligence APIs, or incident‑coordination networks). * Familiarity with Indian cyber‑laws, CERT‑In advisories, UPI and payment‑system risk‑frameworks, and DPDP‑related compliance. * Strong track record of working with regulators, police cyber‑cells, and large‑tech or financial‑sector organisations from a neutral, public‑good perspective.
* Strategic Trust: You are viewed by the founders and leadership as a strategic advisor who unblocks P0 initiatives, resulting in a high Trust Index for the organisation due to the governance systems you’ve put in place. * Regulatory Resilience: You’ve built a legal system that anticipates and absorbs regulatory shifts with zero disruption to the product roadmap. * Execution Velocity: Contract lifecycles and legal clearances are no longer a bottleneck for P0 initiatives. * Institutional Trust: CoinDCX is recognized by regulators and industry bodies as the benchmark for legal and governance standards in India. * Operational Autonomy: Your team operates as a self-sustaining unit, resolving complex disputes and clearings with minimal founder intervention.
* Application Review – We assess for skills, alignment, and intent * Recruiter Connect – A short conversation to understand you better * Functional Round(s) – Deep dive into your approach, craft, and problem-solving * Assignment / Simulation Round – * A take-home task or live problem-solving exercise to understand how you think and execute in real scenarios * Culture & Values Discussion – A conversation to understand our ways of working and how you thrive best * Founder Conversation (Optional) – For certain roles and senior levels, you may meet our founders to explore strategic alignment and long-term fit
We believe the best ideas emerge when people build together. Collaboration, speed and trust come alive when teams share the same space.
With this belief, we operate as a work-from-office organisation. This role is based out of our Bangalore office, where energy, alignment and innovation move in real time.
We believe great people deserve great experiences.
If you’re looking for a role that gives you direct access to high-stakes decisions, deep impact and a chance to build the future of finance, this is it.
Join CoinDCX and help us make crypto accessible to every Indian, together.
coindcx
pantera
CoinDCX
CoinDCX