Location: New York, United States (Hybrid) - NY area
Hybrid | Full-time
Compensation: $100K - $150K
Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets. Because the quality of technical architecture and client engagement is critical to their commercial success, the employer is looking to expand its technical support capabilities within the North American market.
The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.
Key Responsibilities
- Client Integration & Advisory: Assist institutional clients with complex technical integration queries, ensuring seamless onboarding and connectivity to core messaging systems.
- Production Environment Support: Provide real-time, high-touch support to diagnose and resolve technical production incidents and system anomalies swiftly.
- Proactive Alert Infrastructure: Actively monitor, investigate, and analyze real-time production infrastructure and connectivity alerts.
- Incident Ownership & Mobilization: Take full end-to-end ownership of active production incidents, proactively mobilizing, coordinating, and managing internal cross-functional engineering and product resources to achieve rapid resolutions.
- Environment Configuration Management: Oversee, configure, and maintain customer accounts across both User Acceptance Testing (UAT) and live Production environments.
- Continuous Service Improvement: Maintain, champion, and elevate operational service standards by acting as a trusted consultant between the client base and the broader business.
Core Qualifications & Experience:
- Trading Systems Protocol Expertise: A solid and demonstrable understanding of the Financial Information eXchange (FIX) protocol and electronic trading market structures.
- Systems Engineering Proficiency: Proven hands-on experience navigating and operating within Linux/Unix environments, utilizing the command-line interface (CLI) comfortably.
- Stakeholder & Incident Management: Superior verbal and written communication skills, with a proven track record of managing ongoing, high-stakes system incidents and navigating difficult technical client conversations with diplomacy and tact.
- Cross-functional Collaboration: Strong ability to engage effectively across diverse internal interfaces, align goals across technical squads, and maintain a collaborative, team-oriented mindset regarding shared ownership of production problems.
- Quality Focus: A professional dedication to delivering and scaling premium, high-availability customer service experiences.
Preferred (Nice-to-Have) Skills: (Training and technical development can be provided for areas below)
- Domain Knowledge: Domain knowledge or exposure to the Fixed Income asset class and debt capital markets.
- Automation & Scripting: Practical experience executing or writing Linux/Unix shell scripts (e.g., Bash).
- API Familiarity: A baseline comprehension of modern Application Programming Interfaces (APIs) and how distributed web or data services interact.
- Version Control: Experience working within version control pipelines and code repositories, specifically GitHub.
- Code Readability: The ability to read or interpret foundational object-oriented source code, particularly Java, to aid in initial logs-level troubleshooting.