Client Services Intern (VN2706)

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

Marex Solutions is a division of Marex specialising in the manufacture and distribution of customised derivative products on Equities, Commodities, Credit, FX, Funds, Fixed Income and Digital Assets. These products are distributed to customers through two specialist channels: Hedging Solutions and Financial Products.

For more information visit https://www.marex.com/

Role Summary

The Client Services Intern will be part of the Marex Hedging Solutions Division working closely with the team members based in London.

The role is primarily to assist the sales team in the Onboarding phase of the client acquisition stage and periodical reviews, and extends to the management of the lifecycle of client relationship and transactions and is a client facing role.

The perimeter encompasses all asset classes and client types under HS current mandate.

Responsibilities

• Responsible for the KYC process within Marex Hedging Solutions across both new Client Onboarding and Periodic Reviews
• Liaising between prospective clients and Sales to gather all information and documentation requirements for the onboarding of clients to the MS platform. Performing periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information etc.
• Act as a key point of contact for Client support activities originating from clients and across several internal desks (Operations, Margins, Treasury, Compliance, Legal)
• Develop a good understanding of key systems and end to end processes across the Marex Solutions
• Ability to quickly understand and resolve client issues
• Co-ordinate with internal teams with regards to lifecycle management related activities e.g., account opening & closing, KYC period reviews, mandate changes, operational set up, SSIs, Agile etc
• Identify opportunities for improving the customer experience
• Liaise with clients and Marex’s anti-financial crime team regarding sanction/AML queries on payments
• Assist with day-to-day account management activities including expiries, reconciliations, settlements, wire outs, margin calls
• Ensuring compliance with the company’s regulatory requirements
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with the Marex’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required.
• All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role.

Skills and Experience

• Fluency in English
• Ability to interact smoothly and effectively with multiple internal stakeholders involved in the specs of his/her role, namely KYC, QC, EDD, FC, Legal, Credit and sales teams
• Proven knowledge of Microsoft Office applications as well as internal apps and system.

Competencies

• Excellent verbal and written communication skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Understand and commit to complying with all applicable Federal and ADGM related AML/TF/Sanctions laws, at all time
• Be open and cooperative with law enforcement and / or regulatory authorities on any investigations
• Pay due regard to the interests of customers/counterparties and treat them fairly
• Observe proper standard of market conduct

Company Values

Acting as a role model for the values of the Company:

Be collaborative - by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients

Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders

Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.

Be respectful – how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.

Nurture talent – we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support – for ourselves and our teams.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

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