Job Purpose
Support the VP – Property Management, I&L and the Head of I&L in driving the operational, financial, and tenant performance of Aldar’s I&L portfolio.
Lead the execution of property management activities across assigned assets, ensuring efficient day-to-day operations, high service delivery standards, and alignment with asset management objectives across logistics parks, BTS assets, and multi-tenant developments.
Roles and Responsibilities
Property Operations Management
- Support the VP – Property Management, I&L and Head of I&L in implementing Aldar’s I&L property management framework
- Oversee day-to-day operations of assigned assets, ensuring alignment with asset management strategies and KPIs
- Manage FM contractors, vendors, and AMC service providers, ensuring delivery against SLAs, contractual obligations, safety standards, and compliance requirements
- Oversee vendor performance, contract compliance, and service quality, driving accountability and continuous improvement
- Ensure compliance with health, safety, environmental, and regulatory standards
- Drive continuous operational improvements across assets
Tenant Relations & Lease Administration
- Manage tenant relationships to support satisfaction, retention, and lease renewals
- Oversee lease administration processes including billing, collections, renewals, and documentation
- Ensure timely resolution of tenant issues, coordinating with vendors and service providers where required
- Coordinate with Asset Management, Leasing, and Finance teams on tenant performance and occupancy strategies
Financial Performance & Budgeting
- Support OPEX and CAPEX budgeting in coordination with I&L leadership
- Monitor vendor and AMC-related costs, identifying efficiency and cost optimization opportunities
- Track key metrics including arrears, service charge recovery, and operational performance indicators
- Support financial reporting and forecasting
Policies, Systems & Digitalization
- Implement standardized policies and procedures aligned with I&L leadership direction
- Support rollout and adoption of CAFM and digital systems
- Monitor KPIs, SLAs, vendor performance metrics, and reporting dashboards
- Ensure accuracy and integrity of operational data
Team Leadership & Stakeholder Management
- Provide day-to-day directions, performance management, and support to the property management team
- Collaborating with Asset Management, Development, Finance, and Legal teams
- Act as a key interface for vendors, AMC providers, tenants, and service partners
- Support alignment between internal teams and external service providers
Authority Liaison & Regulatory Approvals
- Liaise with relevant government authorities and master developers across the Emirates to obtain required approvals and NOCs for property operations and projects
- Coordinate submissions, documentation, and follow-ups related to permits, inspections, and regulatory compliance
- Ensure all assets and operational activities remain compliant with local authority regulations and approval requirements
- Support project teams in securing authority approvals during asset upgrades, fit-outs, and operational changes
Related Years of Experience
1-3 years of property / facilities management experience
Field of Experience
- Property & Facilities Management
- Vendor & Contract Management
- Tenant Relations
- Authority Liaison & Regulatory Approvals
- Budgeting & Cost Optimization
- Industrial & Logistics preferred
Technical and Interpersonal Skills
- Good understanding of property operations and FM practices
- Experience managing vendors and AMC service contracts
- Familiarity with UAE authority processes, approvals, and NOC requirements
- Strong stakeholder coordination skills
- Analytical and problem-solving abilities
- Strong communication skills
Qualifications
Bachelor’s degree in real estate, Engineering, Business Administration, or related field