About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Role Overview
The Open API Infra role is responsible for maintaining and evolving Bybit’s Open API infrastructure, supporting institutional clients and VIP users, and driving API reliability, performance, and developer experience. This role bridges external client integration, internal platform infrastructure, product iteration, and AI-enabled API ecosystem initiatives.
The candidate is expected to work cross-functionally with product, engineering, operations, and business teams to support product launches, API upgrades, infrastructure stability, and technical integration quality across the full lifecycle from API spec to SDK, Skill Hub, MCP, and Bybit AI-related products.
Key Responsibilities
1. API Technical Integration & Client Support
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Provide API integration guidance and technical support for institutional clients, VIP users, and partners to ensure successful onboarding and usage of Bybit Open APIs.
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Answer client questions on API calls, documentation, authentication, feature behavior, and integration best practices.
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Conduct technical deep dives with top clients on topics such as order entry, market data, position and wallet consistency, asset management, and account management.
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Gather client feedback, analyze issues, and provide clear recommendations or solutions to improve integration success and client satisfaction.
2. Open API Infrastructure & Platform Maintenance
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Maintain and improve Open API infrastructure to support product feature upgrades, launches, and day-to-day operational stability.
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Work with multiple business lines to ensure API specifications, delivery processes, and infrastructure components remain aligned.
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Support the full API ecosystem lifecycle, including:
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API spec design and maintenance
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Bybit AI and related derivative products
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Help maintain internal Open API management dashboards for traffic control, delivery records, and infrastructure observability.
3. Documentation, SDKs & Developer Experience
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Write and maintain comprehensive API documentation, including developer guides, integration instructions, code samples, and use cases.
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Maintain and update Open API SDKs across multiple languages, including:
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Improve developer experience by identifying unclear API behaviors, documentation gaps, and integration pain points.
4. Troubleshooting & Issue Resolution
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Diagnose and resolve API-related issues, including API call failures, latency issues, permission/authentication errors, and inconsistent data behavior.
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Collaborate with development teams to investigate root causes and drive fixes for technical issues.
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Analyze whether issues come from:
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integration design problems
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infrastructure bottlenecks
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model usage or AI workflow issues
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Support client-facing and internal escalation handling across L1/L2/L3 scenarios where needed.
5. API Performance Monitoring & Optimization
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Monitor API performance and usage data to identify bottlenecks, abnormal behavior, and optimization opportunities.
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Track and analyze:
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latency across full order lifecycle
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Build and maintain dashboards and reporting using tools such as:
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Conduct exchange-level benchmarking and comparison across major CEX APIs, including Binance, OKX, Bitget, KuCoin, Coinbase, and Bybit.
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Study full order-cycle and step-by-step latency/performance monitoring among top exchanges, and propose optimization recommendations.
6. Data & Automation Support
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Write SQL batches or scheduled jobs to extract data based on client or internal business requirements.
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Organize and analyze operational and traffic data to support business decisions, infrastructure planning, and client reporting.
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Support reporting on API usage patterns and funnel conversion metrics.
7. AI / LLM Ecosystem Enablement
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Have hands-on understanding and practical experience with major coding and agent models/platforms, such as:
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Evaluate and improve how large language models interact with Bybit APIs and developer tools.
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Identify problems related to:
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prompting and workflow design
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API integration patterns with LLMs
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model-tool combination issues
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Contribute to the design and evolution of Bybit’s AI-enabled developer ecosystem, including Skill Hub, MCP, and Bybit AI-related solutions.
8. Cross-functional Collaboration
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Work closely with engineering, product, operations, and business teams to support new API features and infrastructure improvements.
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Participate in API product planning, version upgrades, rollout preparation, and technical enablement.
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Act as a bridge between customers, support teams, and internal product/development teams by translating business and technical needs into actionable improvements.
Required Experience
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3+ years of experience in Open API development, exchange connectivity software development, technical implementation, or technical/trading support roles
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Experience in API integration, testing, documentation, troubleshooting, and debugging.
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Experience supporting external clients or internal stakeholders on technical API-related matters.
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Proven ability in professional communication, technical account support, and issue coordination.
Technical Skills
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Strong understanding of common web API standards and implementation methods, such as RESTful APIs and WebSocket APIs.
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Familiarity with HTTP, WebSocket, JSON, and common data exchange formats.
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Proficient in at least one programming language such as Java, Python, or JavaScript, with the ability to read and understand code to support client integration.
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Familiarity with SQL and scheduled/batch data extraction.
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Experience with API testing, debugging, and performance analysis.
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Familiarity with monitoring and observability tools such as Grafana, ELK, and Kibana is a plus.
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Fluent in English, including listening, speaking, reading, and writing.
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Additional languages such as Russian or Spanish are a plus.
Professional Service Skills
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Strong communication skills with the ability to explain technical problems and solutions clearly to clients and internal stakeholders.
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Customer-oriented mindset with patience, ownership, and initiative.
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Able to work efficiently under pressure and respond quickly to technical challenges.
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Strong stakeholder coordination and cross-team collaboration skills.
Problem Solving & Analytical Abilities
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Strong troubleshooting skills and the ability to quickly identify root causes.
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Ability to analyze technical issues from both system and user workflow perspectives.
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Strong data analysis mindset, with the ability to interpret performance and traffic metrics and provide improvement recommendations.
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Ability to connect product, infrastructure, API, and AI workflow issues into practical solutions.
Preferred Qualifications
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Experience in API performance optimization and observability.
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Experience in API product design and iteration.
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Experience in exchange or fintech-related systems.
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Experience with AI-assisted workflows, agent systems, or developer tooling ecosystems.
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Background in software engineering, implementation services, or platform infrastructure.
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Ability to bridge technical communication between external users, support teams, and product/engineering teams.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.