Operations Coordinator - Highrise.ai

ABOUT THE ROLE

We are looking for a sharp, motivated, and adaptable Operations Coordinator to join our team in Miami. This is an entry-level role designed for a young generalist who wants to enter a fast- moving AI infrastructure startup - and grow quickly.

You will work directly under the Director of Operations across two core areas: customer success operations and business administration. You’ll touch a little bit of everything, and over time you'll help define and build the processes that keep this business running.

If you're early in your career, eager to learn, and excited about being at the forefront of AI infrastructure, this is the role for you.

ABOUT YOU

Customer Operations Support

• Build the framework for end-to-end customer lifecycle management, ensuring a high standard of service from onboarding through steady state
• Design and execute structured onboarding programs for new customers, setting clear expectations around support, SLAs, and points of contact
• Administer and maintain Salesforce, ensuring records, pipelines, and customer data are accurate and up to date
• Actively monitor customer health and proactively engage teams to identify issues, escalations, or opportunities before they become problems
• Manage the JIRA ticketing system, ensuring timely resolution and proper escalation paths
• Build, manage, and oversee technician on-duty schedules to ensure consistent coverage and accountability across the team
• Help identify and execute on opportunities to improve customer retention, expansion, and overall satisfaction

Administration

• Own the billing and invoicing calendar - tracking when customers need to be invoiced and when vendor payments are expected, flagging discrepancies or risks early
• Monitor customer contract terms and agreement milestones, maintaining an internal calendar of renewals, expirations, and renegotiation windows
• Coordinate timely internal and external reminders around key contract dates
• Oversee data handling agreements and ensure compliance obligations are understood, documented, and met
• Manage the company's NDA process - tracking agreements, coordinating signatures, and maintaining a current registry
• Build and maintain SOPs that document business fundamentals and support the company's ability to scale
• Maintain documentation of business practices for internal alignment and audit readiness
• Manage internal team communication channels and ensure information flows efficiently across the organization
• Own file management and organizational systems across shared drives and document repositories
• Collaborate cross-functionally with technical and leadership teams to bring structure to growth-related projects

What We're Looking For

• 1–3 years of experience; we care more about your attitude and aptitude than your resume
• Comfortable context-switching and taking on whatever needs doing
• Organized, detail-oriented, and proactive — nothing falls through the cracks on your watch
• Genuinely curious about AI, GPU infrastructure, and emerging technology
• Comfortable in a fast-paced startup environment where processes are still being built, not inherited
• Availability and responsiveness outside of core hours when customer-facing situations demand it — infrastructure doesn't keep a 9-to-5 schedule, and neither do we

ABOUT THE WORK ENVIRONMENT

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.