We are hiring for one of our ecosystem projects. We are hiring an Integration Engineer to serve as the primary technical point of contact for clients, providing hands-on support, resolving integration-related queries, and offering ongoing technical assistance post-launch. The ideal candidate will have expertise in API integrations, excellent communication skills in English and Mandarin Chinese, and a strong commitment to client success. This role requires to be based in Shenzhen.
Key Responsibilities
- Guide clients step-by-step through the technical integration of the card-issuing API, from initial setup to full deployment.
- Serve as the main technical contact, providing hands-on support, answering integration questions, and delivering continuous post-launch technical assistance.
- Debug and resolve technical issues in sandbox and production environments, collaborating with clients to identify and implement solutions.
- Perform technical configuration tasks, including whitelisting, credential setup, and other system configurations.
- Create and maintain clear, comprehensive technical documentation to support clients and streamline their integration process.
- Provide timely, effective first-line technical support via client communication channels (e.g., Slack, WhatsApp).
- Translate client feedback and integration challenges into actionable insights for internal Software Engineering teams to enhance the API and services.
- Collaborate with Sales, Product, and Engineering teams to ensure a seamless client experience from initial engagement through successful integration and beyond.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred.
- 2+ years in a client-facing technical role (e.g., Integration Engineer, Solutions Engineer, or Technical Account Manager) with a focus on API integrations.
- Proven ability to guide clients through complex technical processes with hands-on support.
- Expertise in working with and troubleshooting RESTful APIs.
- Strong problem-solving skills with a methodical approach to diagnosing and resolving integration issues.
- Experience creating and maintaining clear, user-friendly technical documentation.
- Proactive, client-focused mindset with a strong sense of ownership over client success.
- Ability to collaborate effectively with cross-functional teams, including software development.
- Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is a plus.
- Exceptional written and verbal communication skills in English and Mandarin Chinese.