TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.
We are seeking a Partnerships Operations Associate to support and scale TRM’s data partnerships. This role sits at the intersection of partner operations, data accuracy, and go-to-market enablement—ensuring partners are onboarded efficiently, supported with high-quality data and reporting, and managed with strong commercial and operational hygiene.
You’ll work closely with Partnerships leadership, Engineering, Product, Finance, and GTM teams to ensure partner data, reporting, and contracts are accurate, timely, and scalable. The ideal candidate is detail-oriented, analytically strong, and comfortable operating as a force multiplier for senior partnerships leaders.
The impact you will have:
Own the accuracy and completeness of partner data, including commercial terms, API usage, and reporting cadence.
Produce and deliver regular partner usage reports, proactively resolving discrepancies and ensuring a high bar for data quality.
Support management of existing partner contracts, including usage validation, invoice reconciliation, and coordination with Finance.
Enable partner trust and retention through reliable reporting, early risk identification, and consistent operational follow-through.
Reduce operational burden on senior partnerships leaders by streamlining reporting, admin, and GTM support work.
Surface structured partner feedback and usage insights to Product and Engineering to inform roadmap and improvements.
Help build and refine standardized onboarding, reporting, and operational playbooks to support partner scale.
What we’re looking for:
1-5 years of experience in a partner operations, customer operations, revenue operations, or OEM support role, ideally in SaaS or data-driven environments.
Strong comfort working with usage data, reporting, and metrics, with a high bar for accuracy and clarity.
Familiarity with commercial workflows such as contracts, invoicing, renewals, or SLAs (hands-on negotiation not required).
Proven ability to manage processes end-to-end with strong attention to detail and follow-through.
Experience collaborating cross-functionally with Product and GTM teams in fast-moving environments.
Clear, professional written and verbal communication suitable for partner-facing interactions.
High ownership, bias for action, and comfort operating in ambiguity while building structure.
About the Team:
This role sits within the Partnerships team, reporting to our Data Partnerships Lead. The team is lean, senior, and high trust—characterized by rapid iteration, high agency, and sharp commercial instincts. We work async by default, but rely on crisp documentation and Slack-based collaboration across time zones.
You’ll partner frequently with GTM, Product, Engineering, and Legal/Risk. Most teammates maintain at least a 4-hour overlap with PST hours, though working hours are otherwise flexible. We prioritize structured thinking, clarity in communication, and a strong bias toward velocity and ownership.
Learn about TRM Speed in this position:
Accelerate partner reporting: Complete the first end-to-end usage reporting cycle for at least one priority partner within 30 days.
Establish scalable operating artifacts: Deliver a standard partner usage report within 21 days, a QBR template within 30 days, and a partner health scoring framework within 60 days.
Enable exec-ready visibility: Produce five executive-ready partner summaries for a priority partner by Day 90, with the ability to deliver an on-demand partner snapshot within 48 hours and maintain a monthly “top 5 partners” view.
We are building a safer world. That promise shows up in how we work every day.
TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.
Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving.
At TRM, you should expect:
Priorities and targets to change quickly as we experiment and iterate
Work that often requires operating with a high degree of ambiguity
A high level of personal ownership and accountability
Close collaboration across teams and functions
Frequent, high-touch communication
Creative problem solving and out-of-the-box thinking
A pace that rewards urgency, adaptability, and outcomes
This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.
We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.
At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like
AI fluency is a baseline expectation at TRM.
We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.
At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:
Accelerate repeatable workflows
Structure and solve problems
Improve output quality
Increase speed and leverage
You will be evaluated on applied AI fluency during the interview process.
We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.
Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.
At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.
TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.
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