Analyst Business Operations FCO LATAM Focus

About the Role You will own the day to day onboarding flows that enable efficient and high quality client onboarding in LATAM. You will execute processes, document and systematise them, and progressively automate them. You will collaborate with Product and Tech teams to design workflows that can be handed off to AI tooling, starting with KYB automation. You will be the operational engine behind LATAM onboarding, reducing friction, shortening timelines, and ensuring every client file is complete before Compliance review. This is not a compliance or AML role and AML expertise is not required, though it can be a plus.

Requirements minimum 3 years of experience in business operations, KYC document processing, customer onboarding, or a similar operational role Hands on experience with structured checklists, data collection workflows, or document review processes Demonstrable experience building with AI, whether through automation tools, agentic workflows, prompt based solutions, or AI assisted process design Background in fintech, financial services, or regulated industries is a plus, but not required Strong attention to detail with a process first mindset Comfortable managing case queues, tracking document status, and following defined escalation protocols Proven ability to identify operational bottlenecks and drive measurable improvements in turnaround times Able to identify gaps or inconsistencies in documentation without needing to make risk based compliance judgements Approaches manual processes as problems to be solved, not tasks to be repeated Able to think in workflows identify inputs outputs decision points and exception paths that can be translated into automated logic Comfortable working with Product and Tech teams to scope and test automation tools Proactively looks for opportunities to reduce human in the loop steps through tooling and process redesign Clear communicator able to draft professional RFIs and coordinate effectively with clients, internal teams, and external partners Comfortable creating productive friction with adjacent teams (Compliance, Growth) in service of better outcomes and faster processes Based in or able to operate fully aligned with Mexico time zone and public holidays Willing to work during local public holidays if required Fluent in business English and Portuguese (spoken and written) Proficiency in any additional language (e.g., Spanish) is a strong advantage

Responsibilities Conduct checklist based reviews of client documentation during onboarding to verify completeness and consistency with internal requirements Identify missing or inconsistent documentation and issue RFIs to clients to obtain outstanding items Maintain accurate, audit ready records of documentation received, RFIs issued, and case status throughout the onboarding workflow Act as the primary point of contact for clients during the document collection phase, creating a clear separation between client facing operations and the Compliance team Own end to end onboarding flows and drive improvements to reduce onboarding cycle times Track case progress across the pipeline and proactively follow up to keep cases moving Own onboarding speed KPIs and collaborate with Compliance to drive faster decision turnaround without compromising quality Collaborate with Growth, Finance Ops, and Product teams to streamline handoffs and eliminate process inefficiencies Document and systematise onboarding processes into clear SOPs, built from the ground up to be automation-ready Identify which parts of the onboarding workflow are candidates for agentic automation and work with Product and Tech to progressively implement these via automation and AI tooling Drive the transition from manual execution to AI assisted workflows over time, defining what the agent should do and validating its outputs Continuously iterate on process design based on real world case data and feedback from the Compliance and Growth teams Prepare and submit Partner Information Forms and supporting documentation required by card schemes for partner onboarding and certification processes Coordinate third party reviews required by card schemes and network partners, managing timelines, documentation packages, and follow ups to ensure submissions are complete and on schedule Serve as the operational point of contact for card scheme onboarding requirements in Mexico

Benefits A vibrant, inclusive and international work culture Generous annual leave to relax and recharge, plus public holidays Health insurance budget to keep you covered Be part of a fast-growing global team Flexible remote work options, as well as option to work in-person at a prime office location overseeing the Castillo de Chapultepec Home office equipment budget Your own Corporate Reap Card — no more out-of-pocket spending Additional benefits that keep growing over time Fraud Operations Lead Shakepay · 1 day ago Operations Manager Mercuryo · 1 day ago Go To Market Operations Analyst QuickNode · 1 day ago Manager, Network Strategy & Operations Paxos · 1 week ago Delivery Operations Analyst Cryptio · 1 week ago Fraud Operations Lead Shakepay · 1 day ago Operations Manager Mercuryo · 1 day ago Go To Market Operations Analyst QuickNode · 1 day ago Manager, Network Strategy & Operations Paxos · 1 week ago Delivery Operations Analyst Cryptio · 1 week ago