Premium Client Manager - Australian Chinese

Introduction

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.

You’ll find our 700+ team currently across 12 locations and 9 time zones.

The Role

This is a highly relationship-driven role where you’ll work closely with a select group of high-value traders, helping them succeed while driving growth and retention.

As our Premium Client Manager - Australian Chinese, your key responsibilities include, but may not be limited to: 

• Build strong, long-term relationships with premium clients, supporting their trading journey
• Engage clients through regular communication and market conversations
• Provide insights on market trends, trading strategies and risk management
• Deliver tailored solutions to help clients overcome individual trading challenges
• Drive client growth, retention and trading activity, working to sales targets
• Collaborate across teams including marketing, operations and risk to deliver a seamless client experience
• Represent Pepperstone at premium client events and face-to-face meetings, building meaningful connections

About You

• You’re a commercially minded relationship builder who thrives in fast-paced environments and enjoys working closely with clients.
• Experience in a client-facing or account management role, ideally within a phone-based or sales environment
• Exposure to working with high-value or high-net-worth clients
• A strong understanding of financial markets, trading and investment products
• RG146 Financial Services General Advice qualification (or willingness to obtain)
• Excellent communication, relationship building and influencing skills
• A proactive, client-first mindset and strong commercial awareness

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme 

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 4 weeks per year, in addition to hybrid working as standard 

• Ongoing personal development & learning opportunities 

• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 

• 3 paid volunteering days per year & Workplace Giving Program 

• Frequent events and celebrations including a standard weekly social 

• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne 

• Best in class end of trip facilities including bicycle parking, change rooms & showers 

• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas 

More About Pepperstone   

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/  

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.  

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.  

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.  

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.  

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.  

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