Customer Support Agent (with German)

About the Role You will provide support to customers via chat, phone, and email, present product features and upgrades based on customer needs, and build long-term relationships to increase loyalty. You will gather and share customer feedback to improve products and services, stay up to date with industry trends and regulatory requirements, and solve problems in a fast-paced environment using both German and English.

Requirements Proven experience in customer service preferably in fintech or technology Strong attention to detail and organizational skills with track record of meeting or exceeding targets and KPIs Exceptional verbal and written communication skills with ability to engage and build rapport Tech-savvy with ability to learn new tools and software quickly Ability to problem-solve effectively and work in a fast-paced high-volume environment Positive proactive customer-first mindset Experience in trading or financial markets is an advantage Previous customer relations experience preferred Advanced level of German and English

Responsibilities Provide world-class service via chat phone and email Present product features services and upgrades to clients based on needs Build long-term customer relationships to increase loyalty and lifetime value Share feedback on customer needs challenges and trends to improve products and service Stay up to date with industry trends and regulatory requirements

Benefits Performance bonuses Technical Support Engineer Paxos · 1 week ago Head of Customer Support Mercuryo · 1 week ago Customer Support Specialist TransFICC · 1 week ago Senior Lead Australia Escalations Support Block, Inc. · 2 weeks ago Protocol Support Manager Risk Labs · 3 weeks ago Technical Support Engineer Paxos · 1 week ago Head of Customer Support Mercuryo · 1 week ago Customer Support Specialist TransFICC · 1 week ago Senior Lead Australia Escalations Support Block, Inc. · 2 weeks ago Protocol Support Manager Risk Labs · 3 weeks ago