Chief Operating Officer

About the Role You will build, launch, and operate the bank's core operational infrastructure. You will lead custody, settlement, reconciliation, reserve, and account administration functions; establish operational playbooks and controls; ensure OCC examination readiness; oversee fiduciary and trust administration; manage vendor relationships; and report operational performance to the Board.

Requirements 10+ years of progressive experience in banking operations trust operations custody operations or payments at a federally regulated financial institution Direct experience at a national bank federally chartered trust company or equivalent regulated depository institution operating under OCC supervision Deep working knowledge of 12 CFR Part 9 fiduciary activities OCC safety and soundness expectations and fiduciary examination standards Demonstrated experience managing trust or custodial account administration including account setup asset segregation periodic review and fiduciary recordkeeping Proven track record of building or managing high-volume control-intensive operational environments in a regulated banking context Experience reporting to or working directly with a bank Board of Directors including preparation of board materials operational KPIs and governance reporting Strong understanding of bank operational controls internal audit and OCC examination processes Experience managing third-party and vendor relationships consistent with OCC third-party risk expectations Demonstrated ability to build lead and develop high-performing teams in a regulated banking environment Exceptional written and verbal communication skills including experience presenting to boards regulators and senior institutional stakeholders Willingness and ability to travel for regulatory meetings partner engagements and bank business as required

Responsibilities Lead all day-to-day operational functions, including custody operations, settlement flows, reconciliation, reserve operations, and account administration Design implement and maintain operational playbooks standard operating procedures and business continuity frameworks aligned with OCC expectations Build and manage operational infrastructure from pre-opening through steady-state operations coordinating with engineering product finance and legal Oversee operational readiness for new products asset types partner integrations and changes to operational scope Establish and monitor SLAs exception-handling protocols and operational uptime standards Serve as a designated Fiduciary Officer supporting Trust Officer in fiduciary and custodial account administration Oversee fiduciary recordkeeping account setup asset segregation ledger accuracy periodic account reviews and required documentation under 12 CFR Part 9 Ensure trust operations comply with OCC fiduciary standards maintain safeguards controls and enforce policies governing conflicts of interest and co-mingling Prepare and present regular Board and committee reports covering custody operations fiduciary activity reconciliation integrity vendor performance incidents and risk metrics Maintain audit-ready documentation operational logs and evidence repositories for OCC examinations fiduciary audits and supervisory reviews Implement and maintain OCC-aligned internal control systems across operations custody reconciliation and settlement workflows Oversee relationships with banking partners sub-custodians reserve custodians technology vendors and ensure third-party risk management due diligence and SLA monitoring Own operational continuity incident response and crisis management programs and lead triage post-incident reviews and remediation of control gaps Foster operational excellence fiduciary accountability and regulatory integrity and lead development of high-performing operational teams

Benefits Healthcare Insurance covering roughly 100% of employee premiums and a portion of spouse and children (U.S. only) Vision & Dental Insurance (U.S. only) Chance to earn equity Maternity & Paternity leave (after 6 months) WeWork All Access Membership WFH Yearly Stipend L&D Yearly Stipend (after 6 months) Operations Manager Mercuryo · 1 day ago Fraud Operations Lead Shakepay · 1 day ago Delivery Operations Analyst Cryptio · 1 week ago Senior Risk and Trading Analyst Magic Eden · 2 weeks ago Strategy & Ops Manager Deblock · 3 weeks ago Operations Manager Mercuryo · 1 day ago Fraud Operations Lead Shakepay · 1 day ago Delivery Operations Analyst Cryptio · 1 week ago Senior Risk and Trading Analyst Magic Eden · 2 weeks ago Strategy & Ops Manager Deblock · 3 weeks ago