Customer Engineering - Lead Customer Engineer

About Applied Intuition

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co.

We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments.

About Seoul

Applied Intuition entered the Korean market in 2020. The team has rapidly grown over the past few years and established strategic relationships with major Korean automotive OEM customers. Based in Gangnam, the Seoul site consists of more than 10 employees who previously come from LG, Ansys, Unity, and other renowned companies. 

About the Role

We are looking for a Lead Customer Engineer to drive business-critical multi-disciplinary engineering projects from concept through execution. This role will leverage strong leadership, communication, planning, and engineering skills to help us manage the increased complexity of our releases and customer requests. Our ideal candidate has lots of experience shepherding complex releases in a fast-paced and customer-centric environment. This position will work cross-functionally with our Engineering, Operations, Sales, Customer & Product teams.

Our Lead Customer Engineer has a unique mix of software expertise, domain knowledge, and an execution-driven mindset. Using these skills, you will work closely with engineering teams to ensure that Applied's products deliver maximum impact toward our customers' autonomy initiatives. This isa high-visibility role that is central to the success of the customer and to the growth of Applied's Korea office.

At Applied Intuition, you will:

• Help execute end-to-end account strategy for a major enterprise customer.

• Serve as the main customer-facing point of contact, managing executive and leadership relationships

• Lead large, multi-workstream customer programs - coordinating delivery across simulation, validation, and autonomy workstreams toward key milestones

• Drive cross-functional coordination and influence across Applied's engineering, product, and sales teams to ensure customer needs are met through effective prioritization

• Prioritize and delegate across competing workstreams and a team of engineers to maximize customer impact

• Navigate ambiguity and complex customer situations - including incident response and high-stakes escalations - with composure and sound judgment

• Communicate at the executive level, framing program status, risks, and recommendations clearly for senior customer stakeholders

• Continuously engage customers to understand further pain points and areas for more project engagements. Evaluate project timings with customers and adjust resource needs based on their feedback

We're looking for someone who has:

• Significant experience (typically 7+ years) working with external enterprise customers to integrate complex systems, troubleshoot issues, and drive problems to resolution

• Thrives in a fast-paced environment, demonstrating urgency, ownership, and the ability to execute effectively under tight timelines.

• Demonstrated ability to lead multi-workstream programs and coordinate cross-functional teams under ambiguity

• Excellent executive-level and technical communication skills, with a clear focus on solving customer problems

• Strong grounding in large-scale software development, with baseline knowledge of software systems

• Professional fluency in Korean and English

Nice to have:

• A strong domain background in sensors, ADAS/AD, automotive, or a closely related field

• Experience directly managing or leading teams of engineers in a formal leadership capacity

• Has worked with commercially available tools (JIRA, etc.)

• Proven track record of leading complex programs involving 15+ software and hardware engineers.

• Is gifted with an ability to execute thoughtfully and efficiently, with a “no task is too big or too small” mindset to get the job done

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.