Manager KYC Operations

Manager, KYC Operations

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Locations Supported 🌍

Bengaluru, India

Relocation available: No

Work pattern: This role is remote until we have an office set up in Bengaluru. This role requires weekend and shift work, depending on business needs.

 

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About the Opportunity

MoonPay is seeking a Manager, KYC Operations to lead the team responsible for customer onboarding, enhanced due diligence (EDD), and ongoing compliance review for customers across MoonPay and its subsidiaries. This is a strategic leadership role at the center of a company-wide KYC program, not just running a queue. You will own the operational foundation of KYC while actively shaping its direction: partnering with Product to drive tooling and automation, working closely with Compliance to translate policy into scalable workflows, and ensuring customer onboarding and lifecycle reviews are best-in-class experiences.

You'll manage a team of KYC Analysts and serve as a key escalation point and domain authority for KYC across the organization - including as a direct contributor to team leadership and company executive discussions. This is the right role for a KYC leader who wants meaningful strategic scope, cross-functional influence, and the opportunity to build scalable compliance operations in a fast-growing crypto business.

 

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What You Will Do

• Manage, develop, and hire (as needed) a team of KYC Operations Analysts, fostering high performance and operational rigor.

• Set individual and team KPIs; provide regular reporting and insights on the health of KYC Operations.

• Oversee the end-to-end KYC review process across all MoonPay products, ensuring quality, consistency, and compliance with regulatory requirements and internal policies.

• Own QA frameworks for the KYC team; monitor output quality and implement corrective actions where needed.

• Own and continuously improve KYC operational workflows, procedures, and documentation while translating compliance policy into clear, scalable operational processes.

• Identify and propose improvements to tooling, workflows, and automation, partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handling time and improve the customer onboarding experience.

• Drive strategic alignment across Compliance, Legal, Product, and Operations, actively influencing decisions on customer due diligence requirements, risk controls, and future-state onboarding experiences.

• Act as the operational domain authority on KYC for the team and adjacent functions - the go-to person for process questions, customer escalations, and operational guidance.

• Manage day-to-day operations with identity vendors, partnering with Product and Compliance on vendor KPI performance, workflow logic, change management & ongoing feedback.

 

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About You

You are the right fit if you are an experienced KYC operator who thinks and acts like a strategic leader. You don't just run the team - you set the direction, earn trust with cross-functional stakeholders, and push for a better customer experience while maintaining strong compliance standards. You bring deep domain knowledge, strong instincts for process improvement, and the communication skills to operate confidently across Compliance, Product, Legal, and senior leadership.

Must-have experience and skills

• Demonstrated experience managing or leading an operational team, with a track record of driving team performance.

• 5+ years of experience in KYC, AML, or financial crime operations within crypto, fintech, payments, or financial services.

• Deep expertise in customer due diligence (CDD), enhanced due diligence (EDD), sanctions and PEP screening, customer risk assessments, and ongoing monitoring.

• Strong process design skills - able to translate complex compliance requirements into clear, scalable operational workflows.

• Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.

• Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts alike.

• Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams.

Nice-to-have experience

• Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape they operate in.

• Experience working with compliance tooling or case management systems in a KYC/AML context.

• Prior exposure to working alongside BPO teams or in a multi-vendor operational environment.

 

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Bonus Points

• Experience supporting or leading an ops function through a period of significant scale, tooling migration, or regulatory uplift.

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

💰Competitive salary package

🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay

📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.

🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.

🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)

🩺 Private Healthcare benefits: To protect you and your loved ones

🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought

📚 Annual training budget: We support your training journey every step of the way

🪑 Home office setup allowance: Create the home office of your dreams

👛 Remote working allowance: Those working fully remotely get a little extra for utilities

💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN

💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC

✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons

What’s it like to work at MoonPay? 

At MoonPay, you’ll work alongside driven, resourceful people who are passionate about excellence in everything they do. Kaizen is more than just a saying here, it’s a mindset. We encourage you to think big, take risks, and push the boundaries of what’s possible, knowing you have the support of a team that wants to see you grow. We’re listed in the Sunday Times best places to work guide and consistently strive to provide an environment where everyone feels they can their best work.

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.