Product Manager, Risk Automation

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.

Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us.

The Role

Block Risk Product builds the systems that power our automated, intelligent, and human-in-the-loop risk and compliance operations, enabling fast, accurate decisions that protect our customers and the business across global markets.

As Product Manager, Risk Automation, you will drive the vision, strategy, and execution to significantly increase automation, decision quality, and operational efficiency across risk and compliance workflows. You will leverage AI to design and scale automations that fundamentally change how risk is managed at Block while delivering measurable business impact. You will be a builder, continuously identifying high-leverage opportunities for automation and driving them from concept through execution in close partnership with engineering, data, and risk operations.

You Will

• Own the strategy and roadmap for AI-powered products and capabilities
• Identify AI opportunities grounded in user needs and measurable business value
• Translate ambiguous problem spaces into clear product requirements
• Work closely with ML engineers, data scientists, and researchers on model goals, data needs, evaluation methods, and quality gates
• Build and run experiments to validate hypotheses and iterate quickly
• Define how the product should behave across success, failure, and edge cases
• Establish metrics for accuracy, safety, latency, reliability, and UX satisfaction
• Partner with design on intuitive, transparent, and safe human-AI interactions
• Collaborate with legal, security, and compliance teams to ensure responsible AI practices
• Lead cross-functional execution from concept through launch and iteration

You Have

• 6-9 years of product management experience including a proven track record launching successful AI or ML driven products. 
• Strong technical intuition about ML models, training loops, evaluation, prompt design, data pipelines, and real-time inference constraints
• Experience designing and running structured experiments, including A/B tests and offline evaluations
• An ownership mentality with the ability to rapidly drive complex, cross-functional initiatives from strategy through execution at scale.
• Excellent communicator, capable of distilling complex technical concepts into clear narratives for executive, operational, and technical audiences. Ability to work across scaled risk, compliance, and operational teams in a regulated industry.
• Familiarity with AI quality, safety, and responsible-use frameworks
• Experience with LLMs, multimodal models, or applied generative AI
• Experience building operational tooling that drives cost savings and quality

 

EEOC

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.