About us
Yellow Card is the largest and first licensed stablecoin-based infrastructure provider, operating in 20 African countries and emerging markets. Our mission is to empower businesses of all sizes, making it easier for them to make international payments, protect their financial assets, manage their treasury function, and access hard currency liquidity.
We are creating “financial infrastructure that works”, disrupting the financial services industry by offering innovative solutions designed to meet the distinct needs of – and real-world challenges faced on a daily basis by – our customers. Leveraging the power of stablecoins pegged 1:1 to the U.S. dollar (e.g., USDC, USDT, and PYUSD), we deliver our innovative solutions through our commercial trading function and our B2B products (i.e., our Payments API & Treasury Portal).
About the role
We are hiring a Treasury Banking Compliance Analyst to take ownership of Requests for Information, known as RFIs. Banking partners raise RFIs when they review a transaction or an account, and a fast, accurate, well-evidenced response is what keeps client funds flowing and partner relationships healthy. Right now, delays and held funds most often come down to RFIs that are not answered quickly or thoroughly enough. This role exists to fix that.
You will be dedicated to resolving RFIs end-to-end. You will receive them, gather the supporting documentation, draft the response, track each one to closure, and feed what you learn back into how we prepare clients and internal teams. The role will grow over time, but RFI resolution is the primary purpose now.
Key responsibilities
Duties include, but are not limited to.
- Run the RFI process. Own RFI resolution end-to-end across Yellow Card's banking and Managed Account partners.
- Client Contact. Reach out to clients for additional information required to resolve the RFI and assemble the evidence.
- Write the response. Draft clear, precise responses grounded strictly in verified source documents, with no fabricated or assumed facts.
- Track to closure. Maintain a live log of every RFI, its status, deadline, and outcome, and escalate aged or complex items before they become a problem.
- Coordinate internally. Work with Treasury, Compliance, Legal, Sales, and Onboarding to source information quickly and release held funds.
- Get ahead of issues. Give clients and internal teams advance notice of likely RFIs, using the transaction cheat sheet and each partner's risk appetite criteria to prepare documentation before it is requested.
- Improve the process. Spot recurring RFI themes and feed them back into onboarding materials, client guidance, and process changes so the same questions stop coming up.
- Know the partners. Stay current on each partner's risk appetite, prohibited jurisdictions and industries, and documentation requirements.
What success looks like in the first six months
- You are the first point of contact for RFIs and resolve the majority without needing to escalate.
- RFI turnaround times sit comfortably inside partner SLAs, and held funds caused by slow responses fall noticeably.
- There is a reliable, up-to-date RFI log that anyone on the team can read to know exactly where each item stands.
- Recurring questions have been turned into reusable templates and clearer client guidance.
Requirements
- A degree in law, finance, economics, or a related field. A legal or compliance qualification is an advantage.
- Two or more years in banking, payments, fintech, compliance, or treasury operations, ideally with exposure to RFIs, AML, or KYC work.
- Excellent written communication. You can produce precise, evidence-based responses under deadline pressure.
- Strong organisation. You can manage many concurrent RFIs and deadlines without dropping any.
- Sound judgement and discretion with confidential and sensitive financial information.
Nice to have:
- Exposure to virtual IBANs or managed accounts, correspondent banking, or cross-border payments.
- Familiarity with crypto or stablecoin-enabled payments.
- Experience with compliance tooling such as sanctions and PEP screening, KYB platforms, or transaction monitoring systems.
- Multi-jurisdictional experience and familiarity with African markets.
What We Offer
- Impactful and Purposeful Work: You will be helping to drive financial inclusion across Africa.
- Remote-First Flexibility: We embrace a fully remote work environment.
- Global & Diverse Team: You will have the opportunity to work with talented professionals from 25+ countries across the world, in a multicultural and collaborative environment.
- Learning & Development: Access to resources, support, and autonomy to grow professionally.
- Mental Health Support Services: Your mental well-being matters to us.
- Compensation & Benefits: We offer competitive compensation and meaningful health coverage, and all full-time employees are participants in our stock option plan.
Ready to Join Us?
Are you up for the challenge? Apply today and be part of shaping the future of FinTech. Let's innovate, disrupt, and lead together!