Head of Wallet Operations

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions. We practice transparent salaries and a level structure at CoinGecko: • The salary for this position is RM9,938 - RM10,932. • Learn more about our level structure at CoinGecko's Career Progression.

Job Responsibilities

• Sales Process Optimisation: Maintain sales process documentation and playbooks. Identify high-impact opportunities for automation within the sales funnel.

• Revenue Analytics & Insights: Update and maintain existing operational dashboards. Implement AI-assisted automations to generate insights to leadership.

• Sales Strategy & Planning: Provide data and analysis to support strategic planning and the annual operations roadmap.

• Sales Forecasting & Pipeline Management: Contribute to the weekly forecasting process by validating data. Enhance forecast accuracy using automated signal-tracking and pipeline hygiene triggers.

• Commercial Operations & Standardization: Ideate, build and execute sales plays and growth strategies that are scalable and support business objectives.

• CRM & Tech Stack Management: Serve as a go-to resource for day-to-day Hubspot CRM support. Actively use AI tools to solution-build, troubleshoot logic, and automate repetitive admin tasks within the tech stack.

• Sales Enablement: Support sales enablement initiatives by updating training materials and maintaining the sales collateral library.

• Lead Management: Administer day-to-day lead assignment and routing processes. Develop "agentic" routing logic that adapts to seller capacity and lead quality signals.

• Data Integrity & Governance: Execute regular data cleanup tasks. Use advanced queries and scripts to automate the detection of data inconsistencies before they impact reporting.

• Commission Administration: Handle administrative tasks for sales incentive plans by pulling performance data and preparing reports for calculation and review.

• Programme & Project Management: Contribute to operational projects by completing assigned tasks, tracking progress, and providing status updates.

Job Requirements

• Proven Ability: You have 2-3 years of experience in sales operations, business operations, or a similar analytical role with at least 1 year in a customer facing role. (Understanding and empathy is key when designing systems for sellers).

• Education: Bachelor’s degree in Business, Finance, Analytics, or a related field is a plus.

• Product Knowledge: You have a good understanding of CoinGecko products, customer needs, and the crypto/blockchain landscape. 

• Process & Systems Knowledge: You have a good understanding of B2B sales processes and funnels and experience working within established operational systems.

• Familiarity with RevOps Tools: You are proficient in CRM tools (HubSpot), have strong skills in spreadsheets (Excel/Google Sheets) and exposure to adjacent systems like Xero, B2B Data Tools, Marketing Platforms and BI systems. 

• Familiarity with AI and Workflow Automations: You have experience building and launching programs with Zapier, n8n, Claude, Gemini and Google App Script. 

• Analytical Skills: You have strong analytical skills with the ability to gather, organize, and report on data accurately and efficiently.

• Project Management: You have excellent organizational skills with a proven ability to manage assigned tasks, prioritize work effectively, and meet deadlines. You possess high attention to detail, accuracy, and quality, ensuring top execution standards.

• Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.

• Communication: You can build strong relationships and communicate effectively with stakeholders. You can clearly articulate data and process recommendations.

• Leadership: You are a natural leader who influences and collaborates with stakeholders at all levels. You are able to work independently, drive improvements, and foster team growth.

• Growth Mindset: You have strong critical thinking and problem-solving skills, balancing constraints with business needs. You are passionate for continuous learning, staying ahead of industry trends, Web3, and emerging technologies.

• Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.

Perks at CoinGecko:• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person.• Comprehensive Insurance Coverage: We provide life and hospitalization coverage for you, along with hospitalization coverage for your dependents. • Virtual Share Options: You'll be entitled to virtual options, with terms and conditions.• Bonus: You’ll be entitled to a bonus, with terms and conditions.• Parking Allowance: Allocated on a claim basis to ease the cost of travelling.• Meal Allowance: You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals.• Learning Allowance: You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development.• Social Activity Allowance: Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost.• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.Interested in being a Gecko?Hit the apply button to get started on your application!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Listed in: Cryptocurrency Jobs, Full Time Crypto Jobs, Operations Web3 Jobs, Marketing Web3 Jobs, Remote Web3 Jobs, Sales Web3 Jobs.